Technical Lead
Apply NowCompany: Tata Consultancy Services
Location: Hartford, CT 06106
Description:
ServiceNow ITOM and CMDB Senior Developer
This position is responsible for implementing ITOM requirements for a new ServiceNow implementation.
Support the design, development, testing and implementation of automated processes and workflows for ITOM applications: Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management
Automate processes and workflows for gathering, populating, and maintaining CMDB data.
Configure and maintain the ServiceNow Discovery MID servers, patterns, sensors, probes, Discovery IP ranges and schedules.
Experience with implementation across multiple environments such as Windows, UNIX, and SNMP devices.
Configure integrations with other data sources and Cloud Discovery, and how discovery and integrations populate the CMDB.
Identify, configure, troubleshoot, test, and resolve issues.
Interface with customer team members to capture business requirements and translate them into appropriate technical solutions.
Support of Service Mapping efforts through scripting and discovery
Support CSDM efforts
Configure ITOM dashboards.
Create requested client reports.
Required Skills
Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4
Experience in Agile SCRUM methodology
6+ years of development experience on ServiceNow platform with expertise on ITOM
6+ years of practical experience and shown success with the design and build of ServiceNow Service Mapping
ServiceNow Admin/Developer experience (certifications preferred)
Service mapping, MID server configuration, data mapping
Strong experience with ServiceNow out of box functionalities
Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB.
Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules.
Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
System administration experience using SHELL/BASH and/or Power Shell
Familiarity with XML and JSON/script language concepts
Knowledge of tools such as HCL BigFix, SCCM, JAMF, SolarWinds, SPLUNK
Write automation scripts using common automation tools.
Teamwork and collaboration
Resourceful, takes the initiative to accomplish goals and objectives.
Excellent oral and written communications
Organized and analytical, adept at working in a team environment and able to handle multiple priorities.
Adaptability / ability to manage change.
Problem solving / analytical thinking with a results-oriented focus.
Experience with IT Asset Management and CMBD integration, a plus
Salary Range- $110,000-$140,000 a year
#LI-SP3
#LI-VX1
This position is responsible for implementing ITOM requirements for a new ServiceNow implementation.
Support the design, development, testing and implementation of automated processes and workflows for ITOM applications: Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management
Automate processes and workflows for gathering, populating, and maintaining CMDB data.
Configure and maintain the ServiceNow Discovery MID servers, patterns, sensors, probes, Discovery IP ranges and schedules.
Experience with implementation across multiple environments such as Windows, UNIX, and SNMP devices.
Configure integrations with other data sources and Cloud Discovery, and how discovery and integrations populate the CMDB.
Identify, configure, troubleshoot, test, and resolve issues.
Interface with customer team members to capture business requirements and translate them into appropriate technical solutions.
Support of Service Mapping efforts through scripting and discovery
Support CSDM efforts
Configure ITOM dashboards.
Create requested client reports.
Required Skills
Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4
Experience in Agile SCRUM methodology
6+ years of development experience on ServiceNow platform with expertise on ITOM
6+ years of practical experience and shown success with the design and build of ServiceNow Service Mapping
ServiceNow Admin/Developer experience (certifications preferred)
Service mapping, MID server configuration, data mapping
Strong experience with ServiceNow out of box functionalities
Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB.
Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules.
Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
System administration experience using SHELL/BASH and/or Power Shell
Familiarity with XML and JSON/script language concepts
Knowledge of tools such as HCL BigFix, SCCM, JAMF, SolarWinds, SPLUNK
Write automation scripts using common automation tools.
Teamwork and collaboration
Resourceful, takes the initiative to accomplish goals and objectives.
Excellent oral and written communications
Organized and analytical, adept at working in a team environment and able to handle multiple priorities.
Adaptability / ability to manage change.
Problem solving / analytical thinking with a results-oriented focus.
Experience with IT Asset Management and CMBD integration, a plus
Salary Range- $110,000-$140,000 a year
#LI-SP3
#LI-VX1