Technical Management Task Lead

Description:

HumanTouch is seeking a Technical Management Task Lead in San Antonio, TX to join a team of professionals to provide Help Desk, Network Operations, Network Engineering and Cybersecurity Support for the US Army.

This position provides senior level technical direction, engineering knowledge, and planning for IT network support activities. It includes supervising complex operations that involve two or more functional areas such as network operations, systems security, systems software support, and production support activities.

This position also supervises a variety of systems engineering, maintenance, and testing tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.

Responsibilities include:

• Provide technical guidance for directing and monitoring NIPRNET and SIPRNET information system operations to include designing, building, and implementing network systems. Additionally, they shall provide quality control review and the evaluation of new and existing software products.
• Provide technical guidance for directing and monitoring IaaS, PaaS, and SaaS implementation and operations.
• Monitor complex technical control facility hardware and software. Interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance.
• Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions.
• Manage testing, installation, and support of network communications, including LAN/MAN/WAN systems supporting large-scale systems projects.
• Perform system-level design and configuration of products including determination of software, hardware, OS, and other platform specifications for on-premises, IaaS, PaaS, and SaaS implementations.
• Provide assistance and oversight for all NIPRNET and SIPRNET information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
• Supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.
• Monitor and respond to hardware, software, network, and cloud problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations.
• Utilize software and hardware tools and identify/diagnose complex problems and factors affecting network performance. Additionally, the contractor shall troubleshoot network systems when necessary and make improvements to the network. Improvements should focus on reliability, streamlining, and reducing outage or downtime of equipment, systems, and networks.
• Support a variety of IT systems and deploy commercial off the shelf COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools. Additionally, the contractor shall be familiar with elements, infrastructure, and service capabilities of the Defense Information Systems Agency (DISA).
• Manage the system vulnerability identification and resolution process supporting the network accreditation process.

Work Experience Requirements:

• 6 years of supervisory experience.
• Minimum of 10 years of system administrator experience to include the operation of Microsoft Server Systems to include Exchange, SharePoint and SQL Server.
• Detailed understanding of VMware Virtualization Technology with a proven track record of operating a VMware environment for more than 3 years.
• Extensive router and switch management experience of least 5 years.
• Detailed understanding of the configuration, management, and use of security information and event management (SIEM) software, to include properly reacting to SIEM events.
• Minimum of 5 years of firsthand experience operating network security devices to include Cisco Integrated Services Routers (ISR).
• Knowledge of Computer Systems Administration.
• Be able to use the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; VMWARE, VCenter, ESX 5.0 and Above; MS active Directory Admin; Cisco products to include but not limited to 3560 switches, routers, and ASA firewalls and intrusion prevention systems (IPS).

Education, Certification, and other Requirements:

• Bachelor's degree in an IT related field
• Shall be a U.S. Citizen.
• Must possess an active U.S. DoD Top Secret clearance with SSBI.
• Shall possess DOD 8570.01-M baseline certification required for Information Assurance Technician (IAT) Level II; Comp TIA Security+ Certification (or equivalent).