Technical Program Manager- Fraud Prevention

About the Role:

The Program Manager - Fraud Prevention will play a crucial role in coordinating and tracking programs and projects aimed at mitigating fraud risks. This role is ideal for a highly organized and detail-oriented individual with a passion for operational excellence. The successful candidate will work closely with cross-functional teams, including engineering, data science, operations, and analytics, to ensure the effective and timely delivery of fraud prevention solutions, with a focus on managing the intake, prioritization, and implementation of fraud rules and related requests.

Responsibilities:

• Program Coordination and Tracking:
  • Develop and maintain comprehensive program plans, timelines, and dependencies for multiple fraud prevention projects, with a strong emphasis on managing the lifecycle of fraud rules.
  • Track project progress, identify roadblocks, and escalate issues to relevant stakeholders, particularly those related to fraud rule implementation and effectiveness.
  • Coordinate the activities of cross-functional teams to ensure alignment and efficient execution of fraud prevention initiatives.
  • Facilitate regular meetings with project teams and stakeholders to communicate status, address challenges, and ensure alignment, with a focus on providing updates on fraud rule requests and implementation.
  • Maintain and improve program management tools and processes to enhance efficiency and visibility, specifically for tracking and reporting on fraud rule inventory, changes, and performance.
• Fraud Rule Request Management:
  • Establish and manage the process for intake, prioritization, and tracking of requests for new fraud rules, modifications to existing rules, and other related actions from Fraud Operations and other teams.
  • Work with Fraud Operations, Data Science, and Engineering to ensure that rule requests are clearly defined, technically feasible, and aligned with overall fraud prevention strategies.
  • Coordinate the testing, validation, and deployment of new and updated fraud rules.
  • Maintain a comprehensive inventory of fraud rules, including their purpose, logic, and performance metrics.
• Cross-Functional Collaboration:
  • Work closely with engineering teams to define technical requirements for tools and systems that support fraud rule management, and track development progress.
  • Collaborate with data science teams to monitor the performance of fraud rules, track data quality, and coordinate the implementation of new detection strategies and their impact on rule effectiveness.
  • Partner with operations teams to coordinate the implementation of new fraud prevention processes and tools, and to track their effectiveness, with a focus on how these processes interact with fraud rules.
  • Liaise with analytics teams to track key performance indicators (KPIs), monitor fraud trends, and provide regular reports to stakeholders, with a focus on metrics related to fraud rule performance and impact.
• Communication and Reporting:
  • Prepare and deliver regular program status reports to stakeholders, including progress updates, risk assessments, and issue resolutions, with specific reporting on fraud rule implementation, changes, and performance.
  • Communicate effectively with both technical and non-technical audiences, including senior management, on matters related to fraud rule management and program status.
  • Create and maintain clear and concise documentation related to program plans, processes, and outcomes, with a focus on documentation related to fraud rules, their logic, and their performance.
• Risk Management:
  • Identify potential risks and issues that may impact program delivery, and develop mitigation strategies, including risks related to fraud rule effectiveness and potential unintended consequences.
  • Track and monitor risks, and communicate them to stakeholders as needed, with a focus on risks associated with changes to fraud rules.
  • Work with teams to resolve issues in a timely and effective manner, including issues related to fraud rule performance or conflicts.
• Process Improvement:
  • Identify opportunities to improve program management processes and tools, with a focus on streamlining the fraud rule request and implementation process.
  • Contribute to the development of best practices for fraud prevention program management, including best practices for managing and maintaining fraud rules.
  • Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the Fraud Prevention team.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• 3 years of experience as a Program Manager or Project Manager, preferably in a fast-paced environment.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent organizational, time management, and prioritization skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
• Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project).
• Strong analytical and problem-solving skills, with a focus on detail and accuracy.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications:

• Experience in fraud prevention, risk management, or a related field.
• Familiarity with fraud detection technologies and techniques.
• Experience with data analysis tools and techniques (e.g., SQL, Excel).
• Project Management Professional (PMP) or other relevant certification.

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