Technical Program Manager

Title: Technical Program Manager

DUITES:

• Manage and mentor a team of developers and analysts through Workday enhancements and production support responsibilities.
• Build technical specifications, field mappings, and process designs to support workflows, integrations, and business process life-cycle.
• Lead integration requirements with cross-functional teams.
• Workday Administration and Maintenance.
• Create and maintain related technical documentation and business process mapping.
• Assist in defining, developing, and aligning the technology department's strategic roadmap with the Accounting and Finance and HR business group's development strategy.
• Assist in the definition, development, integration and documentation of system business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and the business teams.
• Interface with users and domain experts, ensure that reporting development goals are captured in deliverables and that milestones are met, assist with resolution of production issues on an as needed basis.
• Delivering functional Workday solutions (Customizations, Workflows, Process Improvement, Business Analysis, Stakeholder Engagement).
• Establish and monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) and high internal customer satisfaction levels are being met.
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause analysis and implement remedial procedures to close identified gaps.
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture.
• Cross-train with other team members in order to facilitate coverage on projects and to ensure that expertise is shared.

MINIMUM REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology, or related field;
• Minimum of five (5) years of experience which must include:
• Workday Security, integrations configuration including data domains, security groups, security (i.e. role based, user based, segmented and intersecting security roles), and security role migrations;

Managing Agile software development teams including software developers; systems analysts,

project managers, and other technical roles; and
Continuous improvement initiatives, architecting complex solutions, and leading

production support function in tandem.
Must have certification in Workday (Active, or Expired).

SALARY: $223,912.

JOB LOCATION: 3501 University Blvd. East, Adelphi, MD 20783.

EMPLOYER CONTACT: Denisse Marshall, HR Manager

Email: Denisse.Marshall@umgcventures.org

Phone: +1 (301) 968-0967

EQUAL OPPRTUNITY AccelerEd, LLC

EMPLOYER : is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.