Technical Service Delivery Endpoint Engineer
Apply NowCompany: UCLA Health
Location: Los Angeles, CA 90011
Description:
Description
Under the direction of the Technical Service Delivery Endpoint Engineering Manager, provide expert technical solutions for the Windows and Mac desktop endpoint environments. Act as an escalation point for 24x7 TSD Operations and other technology teams.
Key Responsibilities:
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site 3 times per quarter, within 24 hours of being asked to come on-site, or as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $ 102,500 - $ 227,700 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
Under the direction of the Technical Service Delivery Endpoint Engineering Manager, provide expert technical solutions for the Windows and Mac desktop endpoint environments. Act as an escalation point for 24x7 TSD Operations and other technology teams.
Key Responsibilities:
- Desktop Infrastructure Management: Architect, design, build, manage, and support the desktop infrastructure, including Windows OS, In-Place Upgrades, Macintosh OS, Linux OS, networking concepts, programming paradigms, PowerShell and Bash scripting, printing, hardware, patching, security remediation, application deployments, anti-virus, full-disk encryption, desktop virtualization, and endpoint management software (Intune, Autopilot, Azure, JAMF, SCCM, etc.).
- Project Execution: Oversee TSD project deliverables and resource execution.
- Policy Management: Manage Active Directory and Azure/Intune desktop policies for ClinNet (Kiosks), Enterprise, and Desktop as a Service (virtual desktop/VDI endpoints).
- Software Management: Administer Imprivata OneSign 'Tap Badge' software for all TSD-supported ClinNet and applicable Enterprise workstations, including policy, user, device, and license management.
- Documentation and Compliance: Develop and ensure adherence to policies, standards, standard operating procedures, and how-to documents. Ensure endpoints comply with standard security guidelines and safeguards.
- Communication: Communicate effectively, both verbally and in writing, with clients and peers. Apply the escalation process within TSD SLA guidelines.
- Incident Resolution: Resolve incidents and service requests promptly.
- Equity, Diversity, and Inclusion (EDI): Foster an inclusive work environment, promote diverse perspectives, and implement EDI initiatives within the desktop engineering team and broader IT operations.
- On-Call Support: Participate in after-hours on-call support
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site 3 times per quarter, within 24 hours of being asked to come on-site, or as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $ 102,500 - $ 227,700 annually. The University anticipates offering a salary between the minimum and midpoint of this range.