Technical Services Analyst with Security Clearance
Apply NowCompany: SAIC
Location: Chantilly, VA 20151
Description:
Description SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA. Responsibilities: * Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software. * Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. * May be involved in customer installation and training. * Provides support to customer/users where the product is more technical or sophisticated in nature. * Will be involved in customer installation and training. * Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation. * Maintaining asset records. Qualifications Required Education: * Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree. * Ability to learn customer support processes and techniques. * Ability to work well with all teammates and multi-task in a fast-paced environment. * Outstanding analytical and problem-solving skills, and excellent customer service. * Excellent Interpersonal, written, and oral communication skills. Required Clearance & Certification: * Must be a US Citizen with an active TS/SCI with a CI Poly. * DoD 8570 IAT Level II certification. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.