Technical Services Manager
Apply NowCompany: City of South Gate, CA
Location: South Gate, CA 90280
Description:
Salary : $98,364.00 - $119,556.00 Annually
Location : South Gate, CA
Job Type: Full Time Classified
Job Number: 202500608
Department: Police Department
Division: Police Services
Opening Date: 04/21/2025
Closing Date: 6/2/2025 5:00 PM Pacific
About the Position
Under general direction, administers police department computer network; designs, implements and supports information systems; is the security administrator and is responsible for performing expert level systems/network analysis, business process analysis, needs assessment and design of information technology solutions related to public safety. Coordinates activities between the police department and the city's Computer Information Systems Department and outside vendors to ensure the integration of technology systems. Provides expertise in the planning, development, and control of data systems and workplace automation. Manages law enforcement technology grants; conducts technology research, purchases, deploys and configures new hardware and software; assists in budget development and monitoring; provides user training and support; perform related duties as assigned.
SUPERVISION RECEIVED
Works under the general supervision of a Police Lieutenant.
SUPERVISION EXERCISED
Exercises direct supervision over subordinate staff in execution of assigned duties.
Examples of Essential Functions
The following functions are typical for this classification. The incumbent may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Performs systems administration functions for the police department's servers, including administering system-level security procedures; establishes and maintains user accounts, assigns law enforcement file permissions and establishes password and account policies.
Installs upgrades, configures, tests, maintains, monitors and supports operating systems software; troubleshoots and resolves system hardware, software, and communications problems; performs configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes.
Assesses, maintains and monitors repair of law enforcement- related technology items including, but not limited, to Mobile Digital Computers (MDC) in police vehicles, portable walkies, police unit radios, portable audio/video digital recorders, Automated License Plate Recognition, and cameras.
Manages any other law enforcement systems including, but not limited to, surveillance and facility cameras, access control and audio/digital systems. Maintains, issues, and troubleshoots department wireless equipment.
Performs network administration functions for the police department's CAD/RMS System including maintenance of network software functionality and installation, upgrade, configuration, integration, and troubleshooting of software and devices; fine tunes hardware and software to optimize network performance and functionality;
Serves as the agency's 911 PSAP Manager and contact; maintains and coordinates all systems in the dispatch center (911, radio, CAD).
Provides informed analysis of: usage, performance, service levels, compliance, and audit reporting utilizing required tools and technologies.
Evaluates requests for hardware, software and new technology; researches and recommends solutions to technology needs compatible with the City's technology architecture and infrastructure and resource constraints; budgets, expends and monitors technology related costs; drafts requests for proposals for hardware or software; solicits quotes and recommends products and vendors; processes purchase requests.
Manages support contracts and licensing for all law enforcement applications; applies for and manages law enforcement technology grants.
Oversees business continuity operations and planning.
Prepares reports and maintain records and files.
Perform related duties as assigned.
Minimum & Desirable Qualifications
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Training and Experience
Bachelor's Degree in Information Technology, Computer Science or related field and three (3) to five (5) years of progressively responsible, professional Information Technology experience preferably in a law enforcement or local government environment.
License Requirement
Possession of a valid California Class C Driver's License, proof of insurance and a satisfactory driving record is required at time of appointment and throughout employment in this position.
Knowledge, Skills, and Abilities
Knowledge of: the principles and practices of compiling, analyzing and evaluating data; governmental structure/organization of the City of South Gate; governmental function and interrelations of the Police Department; personnel/management rules and procedures of the City of South Gate, including but not limited to affirmative action and equal employment opportunity
Ability to: communicate complex technological instructions to various user levels; learn emergency preparedness planning principles and procedures; coordinate the work of others; compile, analyze and evaluate data; effectively communicate both orally and in writing; effectively communicate and negotiate with vendors and providers of technology services; legally and safely operate a motor vehicle; establish and maintain effective working relationships with others; interact tactfully, effectively and sensitively with City Officials, Officials of other organizations, members of other agencies, including State and Federal agencies, community organizations, community leaders, the media and especially the public; understand and be sensitive to the needs and concerns of ethnic and cultural groups in the City; evaluate sensitive situations quickly and initiate appropriate action to diffuse situations and/or resolve problems; when required to adjust for emergency situations 24 hours a day, 7 days a week.
Other Important Information
California Department of Motor Vehicle (DMV) Pull Notice System:
An incumbent appointed to this position is subject to enrollment in the California DMV Pull Notice Program. The Pull Notice program provides information on the incumbent's driving record and Drivers License status on a periodic basis to the City of South Gate. An employee assigned a City vehicle must acknowledge receipt and understanding of City Administrative Regulations covering the use of City vehicles.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee sits for long periods of time and is frequently required to talk or hear. The employee is occasionally required to walk, stand, kneel, climb, squat, bend, twist, use hands to operate, finger, handle, or feel objects, tools, or controls, and reach with hands and arms. Incumbents may be exposed to repetitive motion. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderately quiet. Incumbents are not substantially exposed to adverse environmental conditions.
Application Packets Must Include: A fully completed online employment application which:
Selection Process: All application materials received will be reviewed and evaluated. All information supplied by applicants is subject to verification. The applications will be screened and those applicants possessing the most desirable qualifications on the basis of experience, training, and education, as submitted will be invited to continue in the selection process. This will include an oral examination weighted at 100%.
The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
Equal Opportunity Employer
The City of South Gate is an Equal Opportunity Employer. In compliance with all applicable Federal and State laws, it does not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, age, medical condition (cancer and genetic characteristics), genetic information, physical or mental disability (including HIV and AIDS), military or veteran status in its employment actions, policies, procedures, or practices.
Non-Sworn Employee Benefits
Effective 07/01/2024 - 06/30/2025
Approved 11/20/2024
1. Medical Insurance
2. Dental Insurance
3. Medical & Dental Opt Out
4. Superior Vision Insurance
5. Life Insurance
6. Vacation Leave - (Pro-rated @ hire)
7. Sick Leave - (Pro-rated @ hire)
8. Personal Business
9. Administrative Leave for Exempt Employees - Pro-rated @ hire
10. Holidays
11. Longevity Pay
12. Bilingual Pay for qualified employees in eligible positions
13. Communication Allowance for eligible Exempt Employees
14. Education Incentive Premium for PMMA Employees
15. Equipment Mechanics Tool Allowance
16. Deferred Compensation
17. Retirement CalPERS
18. Retiree Medical Insurance
19. Educational Reimbursement
01
This questionnaire will be used to screen applications for the Technical Services Manager position with the City of South Gate Police Department. You are required to answer these questions as part of the employment application process.Please respond to the following questions. Your responses will provide us with additional information about your experience and background related to this position and will be used in the selection process. Please be as concise and specific as possible; clarity of expression and ability to follow instructions will be considered in the evaluation process.
02
This position will require you to go through an extensive background investigation and polygraph examination. The background investigation will include but will not be limited to a check of your criminal, credit, employment, and education history. In addition, your family, friends, supervisors (current and past), co-workers and neighbors will be interviewed. Are you willing to provide the Police Department with the above information during the background investigation phase of the selection process?
03
Work Schedule: The nature of the position requires 24 hours a day, 7 days a week coverage. New employees can expect to work early morning, evening, night hours, weekends, and holidays for an indefinite periods of time. Are you willing to work this type of schedule?
04
Do you currently possess a Bachelor's Degree in Information Technology, Computer Science, or related field?
05
If you selected "Yes" to Question #4, please indicate the academic institution that awarded your degree and the area of study. If you answered "No," to Question #4, please indicate N/A.
06
Do you have a minimum of three (3) to five (5) years of progressively responsible, professional Information Technology experience, preferably in a law enforcement or local government environment?
07
If you answered "Yes" to Question #6, please list your previous and current experience. Please include name of employer(s), position(s) held, duration of employment, and duties assigned. If you answered "No" to Question #6, please indicate N/A.
08
Do you currently possess a valid California Driver's License?
09
Describe your experience supporting business systems and your interaction with customers and vendors. Include number of years, specific technologies and tools used, and your role. If you do not have this type of experience, please write "No Experience."
10
In your experience, describe two skills that contribute greatly to successfully managing an IT project that is on-time, on-budget, and meets the department's expectations.
11
Please describe your experience with enterprise level security. Provide an example of a security challenge you were responsible for resolving. What processes did you use to identify and assess the issue, what was your role in creating the solution, and how was the issue ultimately resolved? If you do not have this type of experience, please write "No Experience."
12
Describe your experience with methods and techniques used in the analysis, design, and documentation of computer systems. Include the number of years of experience, your role in the various processes, how you have progressed in these functions throughout your career in information technologies and the specific technologies involved. If you do not have this type of experience, please write "No Experience."
13
Please describe a recent IT project that you planned, designed, or contributed to involving one or more technologies.
14
What law enforcement technologies do you have experience using or managing. Please identify each. If you do not have this type of experience, please write "No Experience."
15
I hereby certify that all statements made on or in connection with this application are true to the best of my knowledge and belief, and I understand that any misstatement or omission of material or information may cause forfeiture on my part of all rights to employment by the City of South Gate.
Required Question
Location : South Gate, CA
Job Type: Full Time Classified
Job Number: 202500608
Department: Police Department
Division: Police Services
Opening Date: 04/21/2025
Closing Date: 6/2/2025 5:00 PM Pacific
About the Position
Under general direction, administers police department computer network; designs, implements and supports information systems; is the security administrator and is responsible for performing expert level systems/network analysis, business process analysis, needs assessment and design of information technology solutions related to public safety. Coordinates activities between the police department and the city's Computer Information Systems Department and outside vendors to ensure the integration of technology systems. Provides expertise in the planning, development, and control of data systems and workplace automation. Manages law enforcement technology grants; conducts technology research, purchases, deploys and configures new hardware and software; assists in budget development and monitoring; provides user training and support; perform related duties as assigned.
SUPERVISION RECEIVED
Works under the general supervision of a Police Lieutenant.
SUPERVISION EXERCISED
Exercises direct supervision over subordinate staff in execution of assigned duties.
Examples of Essential Functions
The following functions are typical for this classification. The incumbent may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Performs systems administration functions for the police department's servers, including administering system-level security procedures; establishes and maintains user accounts, assigns law enforcement file permissions and establishes password and account policies.
Installs upgrades, configures, tests, maintains, monitors and supports operating systems software; troubleshoots and resolves system hardware, software, and communications problems; performs configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes.
Assesses, maintains and monitors repair of law enforcement- related technology items including, but not limited, to Mobile Digital Computers (MDC) in police vehicles, portable walkies, police unit radios, portable audio/video digital recorders, Automated License Plate Recognition, and cameras.
Manages any other law enforcement systems including, but not limited to, surveillance and facility cameras, access control and audio/digital systems. Maintains, issues, and troubleshoots department wireless equipment.
Performs network administration functions for the police department's CAD/RMS System including maintenance of network software functionality and installation, upgrade, configuration, integration, and troubleshooting of software and devices; fine tunes hardware and software to optimize network performance and functionality;
Serves as the agency's 911 PSAP Manager and contact; maintains and coordinates all systems in the dispatch center (911, radio, CAD).
Provides informed analysis of: usage, performance, service levels, compliance, and audit reporting utilizing required tools and technologies.
Evaluates requests for hardware, software and new technology; researches and recommends solutions to technology needs compatible with the City's technology architecture and infrastructure and resource constraints; budgets, expends and monitors technology related costs; drafts requests for proposals for hardware or software; solicits quotes and recommends products and vendors; processes purchase requests.
Manages support contracts and licensing for all law enforcement applications; applies for and manages law enforcement technology grants.
Oversees business continuity operations and planning.
Prepares reports and maintain records and files.
Perform related duties as assigned.
Minimum & Desirable Qualifications
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Training and Experience
Bachelor's Degree in Information Technology, Computer Science or related field and three (3) to five (5) years of progressively responsible, professional Information Technology experience preferably in a law enforcement or local government environment.
License Requirement
Possession of a valid California Class C Driver's License, proof of insurance and a satisfactory driving record is required at time of appointment and throughout employment in this position.
Knowledge, Skills, and Abilities
Knowledge of: the principles and practices of compiling, analyzing and evaluating data; governmental structure/organization of the City of South Gate; governmental function and interrelations of the Police Department; personnel/management rules and procedures of the City of South Gate, including but not limited to affirmative action and equal employment opportunity
Ability to: communicate complex technological instructions to various user levels; learn emergency preparedness planning principles and procedures; coordinate the work of others; compile, analyze and evaluate data; effectively communicate both orally and in writing; effectively communicate and negotiate with vendors and providers of technology services; legally and safely operate a motor vehicle; establish and maintain effective working relationships with others; interact tactfully, effectively and sensitively with City Officials, Officials of other organizations, members of other agencies, including State and Federal agencies, community organizations, community leaders, the media and especially the public; understand and be sensitive to the needs and concerns of ethnic and cultural groups in the City; evaluate sensitive situations quickly and initiate appropriate action to diffuse situations and/or resolve problems; when required to adjust for emergency situations 24 hours a day, 7 days a week.
Other Important Information
California Department of Motor Vehicle (DMV) Pull Notice System:
An incumbent appointed to this position is subject to enrollment in the California DMV Pull Notice Program. The Pull Notice program provides information on the incumbent's driving record and Drivers License status on a periodic basis to the City of South Gate. An employee assigned a City vehicle must acknowledge receipt and understanding of City Administrative Regulations covering the use of City vehicles.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee sits for long periods of time and is frequently required to talk or hear. The employee is occasionally required to walk, stand, kneel, climb, squat, bend, twist, use hands to operate, finger, handle, or feel objects, tools, or controls, and reach with hands and arms. Incumbents may be exposed to repetitive motion. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderately quiet. Incumbents are not substantially exposed to adverse environmental conditions.
Application Packets Must Include: A fully completed online employment application which:
- Covers at least the past 10 years of employment history (or longer if you have other relevant experience).
- Has responses to the supplemental questionnaire. If you need additional space beyond the lines provided on the supplemental questionnaire tab, attach a document with your response when you submit your application.
- If you claim education on your application, an unofficial copy of your transcripts or a copy of your degree, documenting all qualifying education and/or occupational training claimed, must be submitted as an attachment to your online application.
- Please provide any certificates and/or training courses you have successfully completed, which you feel prepared you for this position.
- If you are invited to interview for this position, at a later date, we will request that your original, official transcripts and or degree, be mailed directly to the City of South Gate Human Resources Office in an unopened envelope by the accredited college(s) or university(ies).
- Must be specific in describing your qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
Selection Process: All application materials received will be reviewed and evaluated. All information supplied by applicants is subject to verification. The applications will be screened and those applicants possessing the most desirable qualifications on the basis of experience, training, and education, as submitted will be invited to continue in the selection process. This will include an oral examination weighted at 100%.
- Candidates who successfully complete all phases of the selection process will be placed on an eligibility list. Current and future vacancies will be filled from this list. Lists typically last for 12 months, but may be extended or abolished in accordance with the City's Civil Service rules and regulations.
- The City supports a Drug-Free Workplace.
- All potential employees are required to successfully complete a thorough background investigation, fingerprinting, and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening).
- New employees must complete a verification form designated by the United States Department of Homeland Security, Citizenship and Immigration Services, that certifies eligibility for employment in the United States of America.
- Individuals who require a reasonable accommodation to participate in any phase of the application or selection process must advise Human Resources and make such a request during the application process. Every effort will be made to provide a reasonable accommodation where requested.
The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
Equal Opportunity Employer
The City of South Gate is an Equal Opportunity Employer. In compliance with all applicable Federal and State laws, it does not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, age, medical condition (cancer and genetic characteristics), genetic information, physical or mental disability (including HIV and AIDS), military or veteran status in its employment actions, policies, procedures, or practices.
Non-Sworn Employee Benefits
Effective 07/01/2024 - 06/30/2025
Approved 11/20/2024
1. Medical Insurance
- CalPERS Health Plans. City pays Kaiser HMO rates for all plans.
2. Dental Insurance
- Principal Dental PPO and Liberty Dental Network HMO options. City pays HMO dental rates.
3. Medical & Dental Opt Out
- City contributes a percentage of premium on a bi-weekly basis towards City's deferred compensation plan.
4. Superior Vision Insurance
- City pays 100% of premium
5. Life Insurance
- $50,000 Life and AD&D
6. Vacation Leave - (Pro-rated @ hire)
- 80 hours/year (1 to 4 yrs); 120 hours/year (5 to 9 yrs); 160 hours/year (10+ yrs).
- Maximum accrual of 350 hours
- Vacation Buyout up to 40 hours/yr by written request
7. Sick Leave - (Pro-rated @ hire)
- 120 hours/yr.
- Sick Payout
- If hired after 1/1/93, refer to MOU
- If hired after 7/31/22, no sick leave payout.
8. Personal Business
- Up to 50 hours per calendar year, deducted from sick leave bank.
9. Administrative Leave for Exempt Employees - Pro-rated @ hire
- 60 hours/yr. - Exempt Employees Only
- Maximum accrual of 100 hours.
- Administrative Leave Buyout up to 40 hours/year by written request.
10. Holidays
- 130 hours/yr., includes days between Christmas Eve and New Year's Day
11. Longevity Pay
- 1.5% for 5th through 10th Yrs; 2.0% for 10th+ through 15th Yrs; 2.5% for 15th+ through 19th Yrs; 3.0% for 20th+ Yrs.
12. Bilingual Pay for qualified employees in eligible positions
- Employees in positions eligible for bilingual pay must pass an exam.
- Verbal bilingual skills: $75/month (MEA Employees) / $100/month (PMMA Employees)
- Verbal, reading and writing Skills: $100/month (MEA Employees) / $125/month (PMMA Employees)
- Excellent verbal, reading, and writing skills with the ability to act as a Translator: $175/month (MEA Employees) / $200/month (PMMA Employees)
13. Communication Allowance for eligible Exempt Employees
- $100/month for use of personal cellular phone for City business in lieu of City issued phone.
14. Education Incentive Premium for PMMA Employees
- If not required by job classification
- $50/month for BA/BS degree
- $100/month for post-graduate degree
15. Equipment Mechanics Tool Allowance
- $600 per fiscal year for Equipment Mechanics
16. Deferred Compensation
- Voluntary Enrollment - Nationwide Retirement Solutions.
- Employer match of employee deferral up to $100/month.
17. Retirement CalPERS
- Classic Members - 2.7% at age 55 (5 year vesting period)
- Employee contributes 8.0% of Employee's Share of Normal Cost
- PEPRA Members - 2.0% at age 62 (5 year vesting period)
18. Retiree Medical Insurance
- $300/month stipend plus CalPERS fee, at retirement with 20 years of qualifying City service & continued CalPERS medical enrollment.
19. Educational Reimbursement
- $2,500 annual per individual. $3,000 for private university.
01
This questionnaire will be used to screen applications for the Technical Services Manager position with the City of South Gate Police Department. You are required to answer these questions as part of the employment application process.Please respond to the following questions. Your responses will provide us with additional information about your experience and background related to this position and will be used in the selection process. Please be as concise and specific as possible; clarity of expression and ability to follow instructions will be considered in the evaluation process.
- I understand the statement above.
02
This position will require you to go through an extensive background investigation and polygraph examination. The background investigation will include but will not be limited to a check of your criminal, credit, employment, and education history. In addition, your family, friends, supervisors (current and past), co-workers and neighbors will be interviewed. Are you willing to provide the Police Department with the above information during the background investigation phase of the selection process?
- Yes
- No
03
Work Schedule: The nature of the position requires 24 hours a day, 7 days a week coverage. New employees can expect to work early morning, evening, night hours, weekends, and holidays for an indefinite periods of time. Are you willing to work this type of schedule?
- Yes
- No
04
Do you currently possess a Bachelor's Degree in Information Technology, Computer Science, or related field?
- Yes
- No
05
If you selected "Yes" to Question #4, please indicate the academic institution that awarded your degree and the area of study. If you answered "No," to Question #4, please indicate N/A.
06
Do you have a minimum of three (3) to five (5) years of progressively responsible, professional Information Technology experience, preferably in a law enforcement or local government environment?
- Yes
- No
07
If you answered "Yes" to Question #6, please list your previous and current experience. Please include name of employer(s), position(s) held, duration of employment, and duties assigned. If you answered "No" to Question #6, please indicate N/A.
08
Do you currently possess a valid California Driver's License?
- Yes
- No
09
Describe your experience supporting business systems and your interaction with customers and vendors. Include number of years, specific technologies and tools used, and your role. If you do not have this type of experience, please write "No Experience."
10
In your experience, describe two skills that contribute greatly to successfully managing an IT project that is on-time, on-budget, and meets the department's expectations.
11
Please describe your experience with enterprise level security. Provide an example of a security challenge you were responsible for resolving. What processes did you use to identify and assess the issue, what was your role in creating the solution, and how was the issue ultimately resolved? If you do not have this type of experience, please write "No Experience."
12
Describe your experience with methods and techniques used in the analysis, design, and documentation of computer systems. Include the number of years of experience, your role in the various processes, how you have progressed in these functions throughout your career in information technologies and the specific technologies involved. If you do not have this type of experience, please write "No Experience."
13
Please describe a recent IT project that you planned, designed, or contributed to involving one or more technologies.
14
What law enforcement technologies do you have experience using or managing. Please identify each. If you do not have this type of experience, please write "No Experience."
15
I hereby certify that all statements made on or in connection with this application are true to the best of my knowledge and belief, and I understand that any misstatement or omission of material or information may cause forfeiture on my part of all rights to employment by the City of South Gate.
- Yes
- No
Required Question