Technical Specialist I - II (DMS Training and Development Storm Support)

Salary Range: $87,182-$130,111
Relocation: No
About Us

Oncor Electric Delivery is the sixth largest electric transmission and distribution utility in the country, serving ten million customers in 400+ cities across Texas. Oncor is leading the way in providing superior reliability while deploying one of the most advanced utility technology platforms in the nation. Our team of dedicated professionals is committed to responsible environmental stewardship, while working passionately to empower our customers' modern lives through the safe, reliable and efficient delivery of electricity.

Summary

The Technical Specialist I & II - Distribution Management System (DMS), Training and Development position will be responsible for developing, conducting and evaluating training on the use of Oncor's electric grid Operational systems and process directly related to those systems. The target student audience will be Distribution Operations Center's supporting positions such as Storm Managers and storm support personnel. This position will meet Company needs and comply with applicable requirements using effective instructional methods and technologies. This position will be required to report on site to the Oncor offices in southwest Dallas or other Oncor facilities. This job opportunity is not a remote work position.

Key Roles & Responsibilities; Other duties may be assigned. Directly or through others, the incumbent:

Technical Specialist I:

• Performs all essential functions and aspects of the job including any other specific job requirements
• Reviews and assist with developing objectives, lesson plans, training material and performance measures for training topics using a systematic approach to training as described in established procedures.
• Provides technical instruction to Control Room Personnel, Storm Managers, and other Storm Support Personnel using simulation exercises, table-top discussion and classroom training.
• Maintains training records to demonstrate compliance with NERC and other regulatory agency requirements.
• Evaluates the effectiveness of training programs to ensure task completion while meeting required learning objectives. Reviews and assist with implementation of new training technologies to improve the quality and effectiveness of training programs.
• Creates and facilitates an exciting and enjoyable training environment
• Reviews and assist with development of training programs that comply with company and regulations procedures
• Travel between Oncor Facilities within our service areas

Technical Specialist II:

• Performs all essential functions and aspects of the job including any other specific job requirements
• Develops objectives, lesson plans, training material and performance measures for training topics using a systematic approach to training as described in established procedures.
• Follows the ADDIE methodology to design, develop, and deliver training programs that comply with regulations, company policies, procedures, work rules and management expectations which includes a variety of instructional methods, settings and technologies.
• Provides technical instruction to Control Room Personnel, Storm Managers, and other Storm Support Personnel using simulation exercises, table-top discussion and classroom training.
• Maintains training records to demonstrate compliance with NERC and/or other regulatory agency requirements.
• Provides a leadership capacity in training situations to ensure trainees stay focused on completing tasks to meet learning objectives
• Reviews and implements new training technologies to improve the quality and effectiveness of training programs.
• Creates and facilitates an exciting and enjoyable training environment
• Creates and lead training programs that comply with company and regulations procedures
• Travel between Oncor Facilities within our service areas

Education

• High School Diploma, GED or equivalent is required.

Specific to Technical Specialist II:

• Associates or Bachelor's degree or related field preferred

Experience and Skills for both

• Experience using verbal, written and simulation teaching methods.
• Experience with Oncor DMS (Intergraph's In-Service application set) is preferred.
• Distribution Dispatcher experience is preferred
• Knowledge of electrical theory and power system operation; Distribution systems preferred.
• Strong working knowledge of Microsoft Office Suite, specifically Outlook, Word, PowerPoint and Excel.
• Working knowledge of and/or ability to provide procedural based training using the Systematic Approach to Training (SAT) process and the ADDIE Model
• Excellent verbal and written communication skills.
• Ability to manage and coordinate the daily training activities.

Experience and Skills for Technical Specialist I:

• One to three years of training program delivery and/or development.

Experience and Skills for Technical Specialist II:

• Three to five years of training program delivery and/or development
• Experience with e-learning authoring tools and learning management systems, and multimedia technology preferred.

Measures of Success

• Effectively coordinates the daily training requirements for selected group.
• Ensures documentation and reporting requirements are accurate and on time for all personnel attending all applicable training.
• Ensure trainees maintain all necessary credentials required by Oncor and regulating entities.
• Maintain accurate documentation for all personnel attending all applicable training
• Designs, develops and delivers safe, effective, relevant, technically accurate, and innovative performance-based training that meet Company needs.
• Work activities are coordinated with responsible groups to ensure current training requirements have been satisfied.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)