Technical Support Lead

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Company: Omni Inclusive

Location: Santa Clara, CA 95051

Description:

Integration and Management:

Integration of IT and OT systems to ensure seamless operation and data flow.
Support the IT/OT infrastructure, including networks, servers, and industrial control systems.
Ensure the security and reliability of both IT and OT systems.

Support and Troubleshooting:

Provide technical support for IT and OT systems, resolving issues promptly to minimize downtime.
Troubleshoot and resolve hardware and software problems related to manufacturing equipment and IT systems.
Coordinate with vendors and service providers for maintenance and support.

Continuous Improvement:

Implement best practices for IT/OT integration and management.
Drive continuous improvement initiatives to enhance system performance and efficiency.
Stay updated with the latest technologies and trends in IT and OT

Qualifications:

Education:

A relevant degree in Information Technology, Computer Science, Engineering, or a related field is typically required.

Skills and Experience:

Strong knowledge of IT and OT systems, including industrial control systems, SCADA, PLCs, MES and network infrastructure.
Proficiency in programming languages, databases, and software development concepts.
Experience in defining MES solution architectures and develops detailed design specifications.
Experience with cybersecurity practices and protocols for both IT and OT environments.
Excellent problem-solving and troubleshooting skills.
Strong communication and leadership abilities to manage cross-functional teams.