Technology Support Associate

FTE: 100%

Agreement Dates: July 1- June 30 Annually

Report to: Technology Manager

Department: Staff

Supervisory Responsibilities: No

Pay Category: Salary Exempt

Pay Range: Low: $75,000 Cap: $90,000(based on averages provided by CAL-ISBOA for NorCal schools with similar enrollments and operating budgets.)

Pay Rate: Annual

Pay Schedule: Semi-monthly

Summary: The Technology Support Associate plays a vital role in providing technical support and maintaining the functionality of devices, platforms, and systems within the school environment. This position involves direct assistance to students, faculty, and staff, ensuring smooth operations in classrooms and administrative settings. The role also includes system administration, infrastructure management, and troubleshooting technical issues to enhance the learning experience.

Technical Support & Troubleshooting

• Offer day-to-day technical support to students, faculty, and staff for various devices and software.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Support classroom technology, ensuring effective integration of instructional tools.
• Provide technical assistance during large school events.
• Develop and maintain internal user guides and training materials for common technical issues.
• Support student-led tech help desk club
• Provide login and technical support of systems to all constituents.

Systems Administration & Inventory Management

• Manage onboarding and offboarding processes, updating records in systems like Veracross and SchoolPass.
• Track and maintain an accurate inventory of technology equipment, including accessories and loaner devices.
• Manage classroom technology inventory to ensure availability and proper functionality.
• Assist with updating school photos and calendars in the Veracross SIS.

Device & Infrastructure Maintenance

• Perform routine maintenance and minor repairs on school-issued devices, escalating complex issues as needed.
• Maintain printers, copiers, and technology-related office supplies.
• Coordinate the collection and preparation of devices at the end and beginning of the school years.
• Provide training and support for instructional technology platforms, including macOS and iPads.

Educational & Community Engagement

• Teach a technology-related elective course for middle school students as needed.
• Provide occasional one-off technology lessons for lower school students as needed.
• Collaborate with faculty and staff in student-facing duties, including arrival/dismissal, recess, and lunch supervision.

Requirements

Required Qualifications

• Bachelor's degree preferred. Equivalent experience may be accepted in lieu of a 4-year degree
• Minimum 3 years as a system administrator, technical support specialist, or similar role (school infrastructure experience is preferred)
• Excellent troubleshooting, technical, and problem-solving skills
• Excellent research and documentation skills
• Demonstrated organizational and time management skills; ability to prioritize support requests and work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all support requests are resolved within acceptable time frames.
• Must work well in a collaborative team environment as well as independently
• Ability to work well with K-8 students, adult colleagues, and families; willing to be an active, enthusiastic member of the community
• Experience training or teaching adults
• Approachable and comfortable with ambiguity
• Can-do spirit

Preferred Qualifications

• Bachelor's degree. Equivalent experience may be accepted in lieu of a 4-year degree
• Familiarity with Macbooks, iPads, Google Workspace, monitors, printing management systems, projectors, and Front Row systems is highly desirable
• Experience working in an educational environment

Working Conditions:

• Excellent attendance and punctuality
• Job is onsite
• Must be able to travel safely and comfortably between our two buildings
• Must be able to frequently, safely, and comfortably lift at least 30 lbs.
• Able to adjust to multiple work environments (office, classroom, and outdoor)
• Must be able to comfortably and safely, climb, bend, pull, reach, kneel, stoop, and see for near and far work.
• Must be able to view and operate a computer and related technology and equipment at least 90% of working time.

SF Day Community Expectations

In following these community expectations, we strive to create:

• A working environment for employees to feel grounded in purpose, seen, and respected at school.
• A learning environment for students to gain the skills and knowledge to grow into global citizens who care for themselves, each other, and our world.

Employees:

Are compassionate and kind to ourselves and others . We work together as active contributors in a connected community and focus on balance and wellness so we can show up fully for students.

Are prepared . We have the appropriate training, knowledge, and skills regarding this age group's developmental characteristics and needs. We complete our responsibilities with professionalism and fidelity.

Are reflective and accountable . We take time to consider the intent and impact of our actions and repair the harm done for the betterment of the community.

Are lifelong learners. We are committed to continuous professional growth and lifelong learning.

Put the children first . We are child-centered, both in and out of the classroom. We treat each child as an individual with respect and dignity. We create a safe environment where students grow in autonomy and the ability to work and play together.

Partner with families. We believe in the importance of the home-school partnership and partner with families proactively and positively.

Communicate with professionalism and care. We communicate with professionalism and care to each other and our students.

Uphold high expectations for ourselves and our students . It is all of our work to create an environment that fosters personal integrity and social responsibility.

Teachers:

Are skilled at teaching their subject area and grade level(s) . We are constantly deepening and evolving our craft to ensure best practices. We know how we teach is as important as what we teach, and growth requires feedback, reflection, and change.

Understand the arc of child development. We align our pedagogy and content to this developmental arc.

Create an engaging, culturally responsive classroom . We recognize and value the importance of actively engaging students' learning. We honor students' cultural displays of learning and respond positively and constructively.

Plan for predictable variability in the learning profiles of students . We provide multiple means of representation and engagement, as well as support and extension in what we teach and assess.

Provide clear, consistent classroom norms and logical consequences. We provide feedback to students with clarity and care and guide them through the reflective and restorative process. Students know what routines to expect and what's expected of them to support them in becoming empowered learners and responsible school community members.

Provide clear learning goals and objectives. We align to content area scope and sequence. We ensure that students know what they are learning when they are learning it, and why they are learning it.

• Per CA statutes, all School employees should be able to pass a Federal and State background check, provide a negative TB test, and maintain professional behavior during the period of employment. The employment offer is contingent upon these requirements.

Salary Description

$75,000 - $90,000