Telecommunications Infrastructure Helpdesk Support Specialist with Security Clearance

Overview This position supports the full spectrum of customer-facing technical support for an IT infrastructure environment that spans telecommunications, networking, and PC-based/LAN/WAN systems. The role includes managing the relocation of individuals across buildings, requiring a strong understanding of telecommunications infrastructure, networking, and basic BICSI standards. Ideal candidates will be able to install, troubleshoot, and maintain infrastructure components while supporting workstation hardware/software and customer network connectivity. Requirements 1) Telecommunications and Infrastructure Support * Plan, install, and troubleshoot telecommunications infrastructure systems (e.g., cabling, patch panels, networking devices). * Assist with the relocation of IT systems and personnel, ensuring seamless telecommunications and network connectivity. * Test and validate infrastructure components before deployment in coordination with building moves. Perform BICSI-compliant infrastructure installation and adhere to industry standards. 2) Network and Systems Support * Troubleshoot and resolve network connectivity issues across LAN/WAN environments. * Install, configure, and troubleshoot workstation hardware and software (Windows, Mac, AWS). * Manage user authentication systems such as Windows Active Directory and MFA. * Administer and support videoconferencing applications (e.g., Teams). * Deploy, image, and replace devices during lifecycle refreshes. 3) Helpdesk and Asset Management * Manage the helpdesk queue, ensuring timely routing and resolution of tickets. * Provide support for end-user devices, accounts, applications, and peripherals (printers, mobility devices, etc.). * Maintain inventory control for IT assets and ensure proper documentation with property management systems. * Support asset tracking using tools such as ServiceNow. 4) Collaboration and Projects * Participate in infrastructure-focused projects, such as building relocations and hardware upgrades. * Collaborate with other technical teams to address large-scale technical and infrastructure issues. Skills & Abilities * Ability to independently troubleshoot network and infrastructure issues. * Strong organizational skills to prioritize and resolve helpdesk tickets effectively. * Experience working with telecommunications infrastructure (e.g., structured cabling, networking devices). * Knowledge of common IT tools, such as Active Directory, ServiceNow, and Microsoft 365. * Demonstrated flexibility to adapt to changing project requirements and deadlines. * Excellent customer service and communication skills. * Ability to lift up to 50 lbs (23 Kg). Education & Experience * 1+ years of relevant IT support experience. * Experience with telecommunications infrastructure installation, Windows-based systems, and hardware troubleshooting. Certifications Required: BICSI Level 1 Certification (or higher) and CompTIA Security+ (Sec+) Waiver Option: BICSI certification may be waived for candidates with 5+ years of relevant experience. Preferred: CompTIA Network+ Clearance * Secret Clearance (Interim Secret or Final Secret acceptable). * Must meet DoD 8140/8570 compliance. This role is essential for maintaining telecommunications and IT infrastructure integrity during building moves while supporting end-user systems and networks.