Telecommunications Lead (Voice)| Fort Belvoir, VA with Security Clearance

Job Summary: The Telecommunications Lead is responsible for managing and supporting telecommunication systems, including Cisco VoIP, analog systems, and mobile communication devices such as iPhones, iPads, and mobile Wi-Fi. This role involves overseeing service delivery, maintaining technical documentation, leading projects, and ensuring compliance with security and risk management standards. Key Responsibilities: * Telecommunications Management: * Oversee Cisco VoIP and analog phone systems. * Manage mobile communication devices and related services. * Maintain and update operational documentation. * Project & Service Management: * Lead the implementation of new telecommunication solutions. * Manage workload distribution and workflow efficiency. * Assign and track ServiceNow tickets to ensure timely resolution. * Technical Expertise & Compliance: * Maintain expertise in TCP/IP, VLANs, DNS, and DHCP. * Ensure compliance with relevant security and risk management frameworks. * Create and maintain technical documents for processes and system functions. * Leadership & Collaboration: * Mentor and guide junior team members. * Communicate effectively with stakeholders to address telecommunication needs. * Foster collaboration within the IT team to enhance service delivery. Skills & Abilities: * Strong analytical and troubleshooting skills. * Proficiency in Microsoft Word, Excel, and PowerPoint. * Experience with ServiceNow and meeting SLA targets. * Ability to work independently while contributing to a team environment. * Excellent verbal and written communication skills. Education & Experience: * 3-5 years of experience in telecommunications. * At least 1 year of experience in a supervisory or leadership role. Certifications: * Preferred: DoD 8140/8570 Compliant (e.g., Security+ CE, Telecom certification/Call Manager) or ability to obtain required certifications. Clearance: * Must possess and maintain a Confidential security clearance.