Telephone Liaison with Security Clearance

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work Telephone Liaison The primary responsibility of the Telephone Liaison is to communicate with and assist agencies who are requesting information. This position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group. Key Role/Responsibilities * Answer phone calls received from the Governments' customer agencies. * Verify all callers are authorized to request investigation information. * Adhere to strict agency contact communication guidelines to ensure we adhere to policies. * Follow disclosure guidelines. * Log all incoming calls to a tracking database. * Log, monitor and process fax/email/portal requests. * Remain up to date on all outlined procedure and process changes. * Communicate with appropriate sections to assist agencies as appropriate. * Enter actions in IES as appropriate per agency contact request. * Other assignments/projects as needed to support department, contract, or business needs. Basic Qualifications : * High school diploma or equivalent. * Develop and maintain a rapport with others on a team and on an individual basis to ensure work is meeting identified goals. * Must be able to interpret procedure manuals, email correspondence and instructions. * Basic computer/office machine literacy (PIPS, Microsoft Office, fax, and copier) * Collaborate with customers or other team members to improve effectiveness of team. * Must have the ability to manage and complete multiple work assignments independently or with minimal supervision. * Must be able to work flexible schedule. Schedules are dependent on workload and will require availability outside of department core hours, which may include evening and weekends. * Must be willing to work on-site as needed. * Must consent to a government background investigation and receive eligibility. Contract requires US citizenship, due to nature of work performed. * US Citizenship, due to nature of work performed and contract requirement. * Must reside within 1 hours.driving distance of Boyers, PA * Work will be performed on-site at Iron Mountain, Boyers, PA and remote. Remote option may be temporary .Work location will be determined based on job function/workload needs and leadership approval. Additional Qualifications : * Must be able to work flexible schedule: ability to adjust to changing workload including overtime, Saturday, Sunday, and holiday hours. * Experience working in the Government services industry is preferred Physical Requirements: * Position requires the ability to sit for extended periods of time. * Work is performed using company furnished GFE laptop with a soft phone or desktop. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.