Territory Operations Manager
Apply NowCompany: Smart Start LLC
Location: Branson, MO 65616
Description:
Position: Territory Operations Manager Reports to: U.S. Field Operations Director FLSA: Exempt Essential Duties and Responsibilities
Department: Field Operations Position Type: Full-Time Wage Type: Salary
The essential functions include, but are not limited to the following:
Management of territory (multi-state) field personnel and contract partners, to include but not limited to service technicians and independent contractors
Strategic vision into improving the territories operational efficiency
Responsible for maintaining company gross profit margins, as budgeted
Survey customers to determine methods for improvement, a minimum of two-times annually
Meet all key performance indicators monthly, as defined at the start of each year
Monthly maintenance of company profit and loss statements, holding one's self and territory accountable when budget is missed
Support and troubleshooting with field personnel inquiries
Contributes information to sales operations strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
Continuous education into 12V technology and advancements
Fulfill daily operational duties of assigned area
Operate a clean, organized and hazard free work environment
Conducts quality assurance inspections of all facilities, at least once quarterly
Prepares and presents company information as required by court subpoenas
Maintain a positive and caring atmosphere for customers and employees, supporting and directing escalations
Ability to think independently and work through service challenges consistently
Sells and trains new contractor facilities, maintaining and growing the service network
Support of internal departments and personnel, assisting at any opportunity presented
Timely submission of required reports and expenses
Directs, coordinates and participates in corporate initiatives to improve efficiency
Correspondence with management when challenges are presented
Maintain the integrity, confidentiality and security of pertinent information and records
Adherence to all state and federal rule, regulation and statute
Availability to take after-hours and weekend calls
Any other duty, as assigned
Minimum Qualifications (Education, Experience, Skills)
High School Diploma or equivalent.
7 years' experience in a similar position
Territory Operations Manager Test: >90%Score
MECP: Master Installation Technician
Strong written and verbal communication skills
Possess excellent telephone skills
Detail orientated
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, knell and install
products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision,
color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.
The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
Department: Field Operations Position Type: Full-Time Wage Type: Salary
The essential functions include, but are not limited to the following:
Management of territory (multi-state) field personnel and contract partners, to include but not limited to service technicians and independent contractors
Strategic vision into improving the territories operational efficiency
Responsible for maintaining company gross profit margins, as budgeted
Survey customers to determine methods for improvement, a minimum of two-times annually
Meet all key performance indicators monthly, as defined at the start of each year
Monthly maintenance of company profit and loss statements, holding one's self and territory accountable when budget is missed
Support and troubleshooting with field personnel inquiries
Contributes information to sales operations strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
Continuous education into 12V technology and advancements
Fulfill daily operational duties of assigned area
Operate a clean, organized and hazard free work environment
Conducts quality assurance inspections of all facilities, at least once quarterly
Prepares and presents company information as required by court subpoenas
Maintain a positive and caring atmosphere for customers and employees, supporting and directing escalations
Ability to think independently and work through service challenges consistently
Sells and trains new contractor facilities, maintaining and growing the service network
Support of internal departments and personnel, assisting at any opportunity presented
Timely submission of required reports and expenses
Directs, coordinates and participates in corporate initiatives to improve efficiency
Correspondence with management when challenges are presented
Maintain the integrity, confidentiality and security of pertinent information and records
Adherence to all state and federal rule, regulation and statute
Availability to take after-hours and weekend calls
Any other duty, as assigned
Minimum Qualifications (Education, Experience, Skills)
High School Diploma or equivalent.
7 years' experience in a similar position
Territory Operations Manager Test: >90%Score
MECP: Master Installation Technician
Strong written and verbal communication skills
Possess excellent telephone skills
Detail orientated
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, knell and install
products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision,
color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.
The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.