Test Manager
Apply NowCompany: Tata Consultancy Services
Location: Vancouver, BC V5K 5J9
Description:
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunityemployer, and embraces diversity in race, nationality, ethnicity, gender, age,physical ability, neurodiversity, and sexual orientation, to create a workforcethat reflects the societies we operate in. Our continued commitment to Cultureand Diversity is reflected in our peoples stories across our workforce andimplemented through equitable workplace policies and processes.
About TCS
TCS is an IT services, consulting, and business solutionsorganization that has been partnering with many of the worlds largestbusinesses in their transformation journeys for over 55 years. Itsconsulting-led, cognitive-powered portfolio of business, technology, andengineering services and solutions is delivered through its unique LocationIndependent Agile delivery model, recognized as a benchmark of excellence insoftware development. A part of the Tata group, India's largest multinationalbusiness group, TCS employs over 612,000 of the worlds best-trainedconsultants in 55 countries. The company generated consolidated revenues of US$29 billion in the fiscal year ended March 31, 2024, [BS1] and is listed on theBSE and the NSE in India. TCS' proactive stance on climate change andaward-winning work with communities across the world have earned it a place inleading sustainability indices such as the MSCI Global Sustainability Index andthe FTSE4Good Emerging Index.
Job Description:
Skills and Responsibilities:
Strong understanding of billing procedures andaccounting principles Excellent customer service skills with the ability tohandle customer concerns effectively Detail-oriented with a high level ofaccuracy in data entry and record keeping Proficiency in billing software andcustomer relationship management (CRM) systems Ability to communicate clearlyand concisely, both verbally and in writing Potential job titles:
Customer Service Billing Specialist, BillingRepresentative, Customer Service Billing Analyst, and Accounts ReceivableSpecialist.
Invoice processing: Generating invoices for customersbased on service usage or product orders, verifying accuracy of billinginformation, and sending invoices timely.
Payment processing: Receiving customer payments,updating account balances, and reconciling payments with invoices.
Billing inquiry handling: Answering customer questionsregarding their bills, explaining charges, and addressing any billingdiscrepancies.
Dispute resolution: Investigating and resolving billingdisputes, providing clear explanations to customers, and applying necessaryadjustments when appropriate.
Account management: Maintaining customer accountdetails, updating billing information as needed, and tracking payment history.
Payment reminder sending: Contacting customers withoverdue payments to remind them of outstanding bala nces and encourage timelypayment.
Reporting and analysis: Generating billing reports,identifying trends, and providing insights to relevant stakeholders.
Tata Consultancy Services Canada Inc. is committed tomeeting the accessibility needs of all individuals in accordance with theAccessibility for Ontarians with Disabilities Act (AODA) and the Ontario HumanRights Code (OHRC). Should you require accommodation during the recruitment andselection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meetthe qualifications for this position will be contacted within a 2-week period.We invite you to continue to apply for other opportunities that match yourprofile.
Tata Consultancy Services (TCS) is an equal opportunityemployer, and embraces diversity in race, nationality, ethnicity, gender, age,physical ability, neurodiversity, and sexual orientation, to create a workforcethat reflects the societies we operate in. Our continued commitment to Cultureand Diversity is reflected in our peoples stories across our workforce andimplemented through equitable workplace policies and processes.
About TCS
TCS is an IT services, consulting, and business solutionsorganization that has been partnering with many of the worlds largestbusinesses in their transformation journeys for over 55 years. Itsconsulting-led, cognitive-powered portfolio of business, technology, andengineering services and solutions is delivered through its unique LocationIndependent Agile delivery model, recognized as a benchmark of excellence insoftware development. A part of the Tata group, India's largest multinationalbusiness group, TCS employs over 612,000 of the worlds best-trainedconsultants in 55 countries. The company generated consolidated revenues of US$29 billion in the fiscal year ended March 31, 2024, [BS1] and is listed on theBSE and the NSE in India. TCS' proactive stance on climate change andaward-winning work with communities across the world have earned it a place inleading sustainability indices such as the MSCI Global Sustainability Index andthe FTSE4Good Emerging Index.
Job Description:
Skills and Responsibilities:
Strong understanding of billing procedures andaccounting principles Excellent customer service skills with the ability tohandle customer concerns effectively Detail-oriented with a high level ofaccuracy in data entry and record keeping Proficiency in billing software andcustomer relationship management (CRM) systems Ability to communicate clearlyand concisely, both verbally and in writing Potential job titles:
Customer Service Billing Specialist, BillingRepresentative, Customer Service Billing Analyst, and Accounts ReceivableSpecialist.
Invoice processing: Generating invoices for customersbased on service usage or product orders, verifying accuracy of billinginformation, and sending invoices timely.
Payment processing: Receiving customer payments,updating account balances, and reconciling payments with invoices.
Billing inquiry handling: Answering customer questionsregarding their bills, explaining charges, and addressing any billingdiscrepancies.
Dispute resolution: Investigating and resolving billingdisputes, providing clear explanations to customers, and applying necessaryadjustments when appropriate.
Account management: Maintaining customer accountdetails, updating billing information as needed, and tracking payment history.
Payment reminder sending: Contacting customers withoverdue payments to remind them of outstanding bala nces and encourage timelypayment.
Reporting and analysis: Generating billing reports,identifying trends, and providing insights to relevant stakeholders.
Tata Consultancy Services Canada Inc. is committed tomeeting the accessibility needs of all individuals in accordance with theAccessibility for Ontarians with Disabilities Act (AODA) and the Ontario HumanRights Code (OHRC). Should you require accommodation during the recruitment andselection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meetthe qualifications for this position will be contacted within a 2-week period.We invite you to continue to apply for other opportunities that match yourprofile.