Tier 2 Help Desk GW (Wed - Sun 2pm-10pm) - TS/SCI Poly required
Apply NowCompany: EMTAK LLC
Location: Annapolis Junction, MD 20701
Description:
The Tier 2 Help Desk (Wednesday - Sunday 2pm-10pm shift) shall have the following responsibilities:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory skills:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory skills:
- TS/SCI with FS Poly
- Bachelors degree and TEN years technical experience OR FIFTEEN years technical experience
- Hardware
- Remote Assistance
- Remote Desktop
- IAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE)