Transformation Program Manager

We are seeking an experienced and dynamic execution leader with a robust background in the insurance industry to drive program management, data analysis, process improvement, and change management initiatives across the enterprise. This role demands a strategic, influential leader with a proven ability to engage with senior executives, deliver high-impact projects, analyzing critical business data, improve operational processes, and ensure smooth transitions during cross-functional change implementations.

DISCOVERyour opportunity

What will youressential responsibilities include?

Program Management:

• Lead end-to-end program management, from planning and initiation through execution and closure, ensuring multiple initiatives are delivered on time, within scope, and budget.
• Develop and oversee detailed project plans, manage project milestones, and track progress against objectives.
• Facilitate cross-functional collaboration, coordinating with stakeholders across departments to align project goals with business priorities.
• Proactively identify risks, issues, and opportunities, implementing effective mitigation strategies.

Process Improvement:

• Assess current processes and workflows across teams to identify inefficiencies and opportunities for improvement within the organization.
• Design and implement process improvement initiatives that enhance productivity, reduce costs, and improve customer satisfaction across the value chain.
• Utilize Lean Six Sigma or similar methodologies to drive process optimization and standardization.
• Monitor the effectiveness of process changes and adjust as needed for continuous improvement.

Data Analysis:

• Analyze complex datasets to extract actionable insights that drive business decisions and strategic direction.
• Develop and maintain dashboards, reports, and performance metrics to support decision-making and measure project outcomes.
• Utilize data to identify trends, forecast impacts, and recommend improvements to enhance business performance.
• Collaborate with data science and analytics teams to ensure data quality and accuracy.

Change Management:

• Develop and execute change management plans across the Program to support the adoption of new processes, systems, and organizational changes.
• Engage with senior leaders, project teams and impacted stakeholders to understand the impact of changes and develop strategies to minimize disruption.
• Communicate change initiatives effectively, providing training and support to ensure smooth transitions.
• Measure the success of change management efforts and make data-driven adjustments to improve effectiveness.

You will report to the Head of Operations Performance Improvement & Transformation.

SHARE your talent

Were looking for someone who has these abilities and skills:

• Bachelors degree in business, Insurance, Data Science, or a related field. MBA or advanced degree preferred.
• Extensive experience in the insurance industry with a focus on project management, data analysis, process improvement, and change management.
• A results-oriented mindset with a focus on delivering measurable outcomes.
• Robust understanding of insurance operations, regulatory requirements, and industry trends.
• Strategic thinker with the ability to translate business goals into actionable plans.
• High attention to detail and robust organizational skills.
• Adaptability and flexibility to thrive in a dynamic environment.
• Leadership skills with a collaborative approach to team building and stakeholder management.
• Robust understanding of insurance operations, regulatory requirements, and industry trends.
• Proven experience managing complex projects with multiple stakeholders.

Desired Skills and Abilities:

• Proficiency in project management tools (e.g., MS Project, JIRA, Asana) and data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Lean Six Sigma certification or similar process improvement certification is highly desirable.
• Exceptional communication and interpersonal skills, with the ability to engage and influence at all levels of the organization.
• Robust analytical and problem-solving skills with a data-driven mindset.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more ataxaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.Its about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Sustainability

At AXA XL, Sustainability is integral to our business strategy.In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature:How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change:The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG:All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.

The U.S. pay range for this position is USD 104,000 182,000. Actual pay will be determined based upon the individuals skills, experience, and location. We strive for market alignment and internal equity with our colleagues pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.

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