Triage Registered Nurse - Patient Care Navigator
Apply NowCompany: DocGo Inc.
Location: Torrance, CA 90503
Description:
Title: Triage Registered Nurse - Patient Care Navigator
Hourly Rate: $50 - $55 per hour
Location: Torrance, CA
Employment Type: Full-Time
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Position Overview:
The Triage Registered Nurse - Patient Care Navigator will act as a liaison between patients, their families, and the healthcare team, primarily focusing on guiding patients through the complex healthcare system. This is accomplished by coordinating appointments, educating patients and families about their diagnoses and treatment options, advocating for their needs, and addressing potential barriers to care like transportation or financial concerns. This role will act as a dedicated point of contact to ensure patients receive timely and appropriate care throughout their healthcare journey.
The Triage Registered Nurse - Patient Care Navigator will also provide assistance to patients of DocGo with obtaining referrals, prior authorizations, and necessary treatments/services to ensure comprehensive care is provided. This includes ensuring patients have received and picked up their medications, scheduled diagnostics, and have access to community-based organizations that can address social determinants of health as needed.
Responsibilities:
Qualifications:
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
Hourly Rate: $50 - $55 per hour
Location: Torrance, CA
Employment Type: Full-Time
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Position Overview:
The Triage Registered Nurse - Patient Care Navigator will act as a liaison between patients, their families, and the healthcare team, primarily focusing on guiding patients through the complex healthcare system. This is accomplished by coordinating appointments, educating patients and families about their diagnoses and treatment options, advocating for their needs, and addressing potential barriers to care like transportation or financial concerns. This role will act as a dedicated point of contact to ensure patients receive timely and appropriate care throughout their healthcare journey.
The Triage Registered Nurse - Patient Care Navigator will also provide assistance to patients of DocGo with obtaining referrals, prior authorizations, and necessary treatments/services to ensure comprehensive care is provided. This includes ensuring patients have received and picked up their medications, scheduled diagnostics, and have access to community-based organizations that can address social determinants of health as needed.
Responsibilities:
- Scheduling appointments, coordinating tests, and facilitating communication between different healthcare providers within the patient's care team both with internal and external clinicians and representatives
- Connecting patients with appropriate community resources, support groups, and specialists as needed. Provide assistance to patients for referrals as needed to both clinical and non-clinical services
- Assisting patients with transportation, childcare, housing, and other social determinants of health that may impact their care
- Explaining diagnoses, treatment options, potential side effects, and medication instructions to patients and their families
- Conducting patient assessments to monitor progress and identify potential issues.
- Identifying and addressing patient needs, navigating insurance complexities, and advocating for necessary care
- Tracking patient outcomes and contributing to quality improvement initiatives
- Manage the follow-up and scheduling of patients
- Document referrals and follow up with clinical team members and patients as needed, including ensuring they have picked up their medications and attended scheduled diagnostics
- Promote self-management support, including linking patients with educational services, obtaining preauthorization for tests and transportation, and facilitating connections to community-based organizations that address social determinants of health
- Obtain prior authorizations
- Perform any other duties and tasks as assigned
Qualifications:
- Active RN License
- Basic Life Support (BLS) with American Heart Associate or American Red Cross
- Two years of experience in a healthcare setting
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Deep understanding of healthcare systems and insurance processes
- Ability to advocate effectively for patients
- Critical thinking and problem-solving skills
- Knowledge of relevant clinical practices and disease processes
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to effectively multi-task, organize, and set priorities.
- Basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software.
- Ability to work as part of a healthcare team; ability to embrace a role in the customer service equation.
- Strong organizational skills.
- Ability to communicate effectively in oral and written form.
- Prior knowledge and experience in obtaining prior authorizations for medications, referrals, and any testing requiring authorization preferred.
- College degree preferred.
- Valid Driver's License with an acceptable driving record preferred.
- This job may require some travel between clinic sites.
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.