Underwriting Manager

Who we are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, DST, and NFX, Tomo is poised to become one of the most valuable fintech startups of our generation.

Tomo is expanding our mortgage operations team, and we're on the hunt for a standout leader to drive our success as an Underwriting Manager. In this role, you will oversee a dynamic team of Underwriters, ensuring loan quality, compliance, and efficiency by blending advanced technology with strategic human oversight. This will be a hands-on manager role, both leading and performing tasks alongside the team.

The ideal candidate is a bold, creative thinker with a strong voice and a background in mortgage underwriting. You are adept at leading teams, optimizing workflows, and enhancing customer satisfaction. You will play a key role in driving our tech-forward vision and collaborating with our product development team to modernize our loan origination system (LOS). This is a fast-paced, ever-evolving environment, perfect for a strong leader who loves to command action and outcomes. If you have long dreamed of fixing and modernizing an LOS then this will be a dream job.

Location: This role is based in our NYC office Monday-Wednesday, with remote flexibility on Thursdays and Fridays.

Essential Duties and Responsibilities:

• Team Leadership: Inspire, mentor, and manage a team of underwriters, fostering a collaborative and innovative culture that embraces technological advancements.
• Process Optimization: Leverage AI-driven tools and tech-forward approaches to streamline underwriting processes, while proactively adapting to industry changes and company growth.
• Risk Assessment: Oversee the evaluation of financial data, property characteristics, and risk factors to make sound underwriting decisions that minimize company risk and maximize customer satisfaction.
• Quality & Compliance: Ensure all loan approvals meet company standards, regulatory requirements, and investor guidelines (e.g., FNMA, FHLMC, FHA, VA), maintaining a high level of accuracy and consistency.
• Operational Excellence: Manage daily underwriting operations, meeting aggressive turnaround times for new submissions and resubmissions in a fast-paced environment.
• Collaboration: Act as a key liaison between underwriting, loan officers, processors, and senior leadership to resolve escalations and optimize workflows.
• Training & Development: Provide ongoing training to keep the team adept at using AI tools, staying current with regulations, and thriving amidst rapid change.
• Performance Insights: Analyze underwriting trends and KPIs, delivering actionable reports to leadership to drive continuous improvement.

Desired Skills and Experience:

• Bachelor's degree in Business, Finance, or a related field (MBA preferred).
• 6+ years of recent mortgage underwriting experience, with at least 2 years in a leadership or management role.
• Expertise in Conventional, FHA, VA, and Jumbo loans; DE and VA/SAR certifications preferred (experience with USDA or 203k a plus).
• Proficiency with mortgage software (e.g., Encompass, Calyx Point, or similar) and comfort adapting to proprietary AI-driven platforms.
• Strong understanding of underwriting principles, regulatory requirements, and industry best practices.
• Proven ability to lead teams in a fast-paced, high-change environment with a focus on results and adaptability.
• Exceptional analytical, problem-solving, and decision-making skills paired with meticulous attention to detail.
• Excellent communication and interpersonal skills to build relationships across departments and inspire team performance.
• Tech-savvy mindset with enthusiasm for integrating innovative tools into traditional underwriting challenges.

Why Tomo?

At Tomo, we believe in pushing boundaries with technology to solve complex underwriting challenges, but we know it takes exceptional talent to bring this vision to life. We're looking for a leader who thrives in a dynamic, fast-paced setting and is ready to shape the future of mortgage underwriting with us.

The expected annual compensation for this position will be between

$170,000-$180,000 USD