Underwriting Operations Manager

BITCO Corporation, headquartered in Davenport, IA, is currently seeking an Underwriting Operations Manager to join our Underwriting Operations team in Davenport, IA. BITCO provides quality property and casualty insurance services to specialized industries including construction, forest, and oil and gas products.

Position Summary:

The Underwriting Operations Manager provides leadership and oversight of the Underwriting Operations team, which functionally supports rating, issuance, and servicing of insurance policies. This position will play a pivotal role in ensuring development and implementation of efficient operations, processes, and systems to meet current and future needs of the organization.

Primary Responsibilities:

• Establishes, implements, and communicates the strategic direction of the Underwriting Operations team
• In coordination with department leadership, develops and implements the department's strategic vision, long-term goals and objectives in alignment with the company's overall mission while supplying expertise and guidance on operational or functional matters
• Provides leadership and oversight to Unit Supervisors regarding the individual teams within the department. Helps ensure the quality, quantity, and timeliness of work meets internal and external guidelines.
• Working closely with Unit Supervisors, assists with developing, monitoring, and maintaining departmental metrics, guidelines and workflows
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, and facilities are in line with the organization's business plan and vision
• Serves as point of escalation for issues with processes, employees, and day to day operations in all units of the department
• Develops, proposes, implements, and monitors new operating processes and procedures cross-functionally to align departmental strategies and company objectives, with a focus on efficiencies and effectiveness
• Conducts regular audits and reviews to identify areas for improvement and implement corrective measures as necessary
• Collaborate with multiple functions including Claims, Underwriting, and Risk Control to streamline best practices cross-functionally
• Effectively communicate and coordinate with all levels of external and internal stakeholders
• Maintains knowledge of industry, technologies, and best practices for the function and areas of oversight
• As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, values, and culture
• Performs other duties as assigned

Qualifications:

• Bachelor's degree in Business, Finance, Risk Management, or job-related field required
• Minimum of 5 years of experience leading or supervising Underwriting Operations
• General knowledge of insurance reporting bureaus, ISO, and NCCI
• Strong verbal and written communication skills both internally within the team and externally
• Ability to set and communicate expectations, and follow up on issues as needed
• Proven ability to stay organized and meet deadlines
• High level of accuracy and attention to detail
• Proficient in insurance industry software and tools, as well as Microsoft Office Suite