Unified Communications Contact Centre Specialist
Apply NowCompany: Opentrust Consulting Inc
Location: Toronto, ON M4E 3Y1
Description:
11th March, 2025
Position: Unified Communications Contact Centre Specialist
Location: Hybrid (Windsor or Toronto preferred, in-office 2-3 days per week if full-time)
Employment Type: 6-Month Contract with Hire
Compensation Range:
OpenTrust Consulting is seeking an experienced Unified Communications Contact Centre Specialist to support a high-impact migration project. The successful candidate will play a critical role in transitioning from Avaya to NICE Contact Centre as a Service (CCaaS) and integrating Microsoft SIP solutions. This role requires a strong technical background, the ability to work independently, and excellent stakeholder communication skills to ensure a seamless transition.
Key Responsibilities:
Position: Unified Communications Contact Centre Specialist
Location: Hybrid (Windsor or Toronto preferred, in-office 2-3 days per week if full-time)
Employment Type: 6-Month Contract with Hire
Compensation Range:
- Contract: $65-70/hour
- Full-Time: $90,000 - $100,000
OpenTrust Consulting is seeking an experienced Unified Communications Contact Centre Specialist to support a high-impact migration project. The successful candidate will play a critical role in transitioning from Avaya to NICE Contact Centre as a Service (CCaaS) and integrating Microsoft SIP solutions. This role requires a strong technical background, the ability to work independently, and excellent stakeholder communication skills to ensure a seamless transition.
Key Responsibilities:
- Lead the migration from Avaya to NICE CCaaS, ensuring smooth deployment and minimal disruption.
- Manage and oversee MS SIP Integration, providing technical expertise and troubleshooting support.
- Support and maintain telephony infrastructure, including Avaya Aura Contact Center and Nuance IVR.
- Work with Contact Center applications, including Verint WFO (on-prem model), EM, and SIP trunks.
- Utilize expertise in MPLS, TCP/IP, DNS, and web-based technologies to enhance system efficiency.
- Collaborate with stakeholders to manage expectations and provide regular updates throughout the migration process.
- Ensure operational excellence by applying project management best practices during the transition.
- Proven expertise in Unified Communications, specifically with Avaya to NICE CCaaS migrations.
- Strong knowledge of MS SIP Integration and its applications.
- Hands-on experience with telephony systems, SIP trunks, and contact center solutions.
- Proficiency in network protocols such as MPLS, TCP/IP, and DNS.
- Experience managing high-impact projects and effectively communicating with stakeholders.
- Ability to work both independently and collaboratively in a dynamic environment.