(USA) Staff, UX Designer

Position Summary...

What you'll do...

User Discovery

Requires Knowledge Of:

• User experience strategies
• User interviews and surveys
• User journeys
• Storyboards
• Contextual inquiries

Responsibilities:

• Assess gaps between business expectations and user experience strategies.
• Leverage a deep understanding of trends in user consumption habits to develop or improve interaction design and user experience strategies.
• Anticipate and mitigate risks during information synthesis and independently arrive at possible solutions for interactive designs.
• Analyze and interpret existing data (e.g., web analytics, user surveys, customer support calls).

Managing Functional Partnerships

Requires Knowledge Of:

• Stakeholder identification and mapping
• Stakeholder analysis
• Stakeholder communication
• Stakeholder engagement techniques
• Stakeholder management effectiveness tools and methods
• Fluency in many specialized business vernaculars
• Deep understanding of diverse markets to deliver customer and business value

Responsibilities:

• Build, maintain, and enhance effective internal and external partnerships.
• Clearly draft valuable information and seek input.
• Influence technical outcomes and assist in communicating shared goals with diverse groups and parties by linking their interests to that of the business.
• Identify and address additional partner technical needs and educate them on value creation.
• Communicate with other individuals or teams to solve shared business problems cooperatively.
• Consult regularly with leaders of business units to advise on business strategy decisions.
• Bring ideas and technical solutions proactively to the business partners and stakeholders.

Design Research

Requires Knowledge Of:

• Principles of research
• Best practices of qualitative and quantitative research
• Data analysis techniques
• Techniques to detect gaps in information
• Legal risks, factual errors, and breaches of codes of conduct involving the use of research material
• Organizational research requirements
• Success metrics for research projects
• Purpose of research and how it will be used
• Values, limitations, and risks of sources and social networks for research purposes
• Emerging methods for obtaining relevant information

Responsibilities:

• Independently propose hypotheses for research and provide inputs to modify research approaches and execution plans.
• Guide research processes with inputs regarding the type, quality, and quantity of data and information to be collected.
• Verify the reliability and accuracy of the information through detailed checks.
• Detect gaps in information uncovered and remove unreliable information.
• Clarify and resolve inconsistencies in the data of research projects.
• Analyze and interpret relevant data for results and important insights.
• Translate research insights and metrics into actionable recommendations that inform design and business strategies.

Influencing and Building Stakeholder Consensus

Requires Knowledge Of:

• Verbal/Nonverbal behaviors
• Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations
• Communication channels/mediums
• Interpersonal skills and universal relationship building with the ability to connect seemingly unconnected parties
• Influencing styles

Responsibilities:

• Communicate articulately and concisely in stakeholder meetings involving multiple teams.
• Convey complex information and address ambiguity for robust technology development.
• Build productive, collaborative relationships with stakeholders.
• Influence team and stakeholders to take meaningful action with sound recommendations.
• Independently prepare clear, concise, logically structured, and meaningful reports/material based on facts.
• Seek and provide constructive feedback, anticipate needs/questions, and respond appropriately.

Driving Customer/Client Needs

Requires Knowledge Of:

• Customer and business problems
• Dependencies and impacts on product processes/ways of working
• Journey mapping
• Process optimization
• Communication and influencing techniques

Responsibilities:

• Build and maintain customer relations to understand customer requirements/problems.
• Create customer journey touchpoints to anticipate product enhancements by preempting gaps/risks in the product experience.
• Simplify and improve processes to reduce turnaround times, increase effectiveness, and drive customer delight.

Usability Testing and Iteration

Requires Knowledge Of:

• User profiles
• Testing scenarios
• Documentation
• Test plans

Responsibilities:

• Perform testing against a design specification.
• Assist in the development of specific suites of tests and the goals for each test.
• Work with customers to develop test scenarios and conduct acceptance tests on user stories.
• Participate in a specific user acceptance testing process.
• Record and store test cases, associated input data, operations, and expected results.

Interaction Design

Requires Knowledge Of:

• User-centered design principles
• Native mobile conventions and capabilities (e.g., Apple's Human Interface Guidelines for iOS, Google's Android design patterns)
• Information hierarchy principles
• Task analysis
• System design processes
• Interaction patterns and templates

Responsibilities:

• Define and document design details through process flows, site maps, wireframes, and functional specifications in multiple formats.
• Provide suggestions to create and define interaction patterns and templates to design consistent and scalable design solutions that account for primary and secondary use cases, more complex data exchanges, and complete error conditions.
• Contribute to the pattern library.

Visual Design

Requires Knowledge Of:

• User-centered design principles
• Native mobile conventions and capabilities (e.g., Apple's Human Interface Guidelines for iOS, Google's Android design patterns)
• Templates and style guides
• Design tools

Responsibilities:

• Define and document design details at a system level with accurate design specifications (e.g., position, padding, font size) in multiple formats.
• Lead visual quality assurance against a design specification and rapidly prioritize and solve issues.
• Create and define templates and style guides to design consistent and scalable design solutions at the system level.

Prototyping

Requires Knowledge Of:

• Prototyping disciplines, tools, and techniques within target environments
• User-centered design principles
• Information hierarchy and design principles
• Task analysis and system design processes

Responsibilities:

• Adhere to and use interaction patterns and templates to design prototypes that account for primary and secondary use cases, complex data exchanges, and error conditions, and contribute to the pattern library.
• Design and develop prototypes and technical proofs of concept (e.g., interaction models, data transfer, functional user interface components) using a range of technologies (e.g., HTML5, CSS, JavaScript/jQuery, PHP, Python, Ruby/RoR).
• Build interactive models that can access live content and build reusable components and tools to enable and facilitate prototyping.
• Diagnose and report minor prototyping problems found while building working models.

Business Management

Responsibilities:

• Drive the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning.
• Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring diversity awareness.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.

Values and Integrity

Respect the Individual:

• Demonstrate and encourage respect for all, build a high-performing team, seek and embrace differences in people, cultures, ideas, and experiences, create a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform, and drive a positive associate and customer/member experience for all.
• Identify, attract, and retain the best team members.
• Create a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.
• Promote an environment allowing everyone to bring their best selves to work.
• Empower associates and partners to act in the best interest of the customer/member and company and regularly recognize others' contributions and accomplishments.
• Build strong and trusting relationships with team members and business partners, work collaboratively and cross-functionally to achieve objectives, and communicate and listen attentively with energy and positivity to motivate, influence, and inspire commitment and action.

Act with Integrity:

• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model the Walmart values and lead by example to foster our culture.
• Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Follow the law, our code of conduct, and company policies, and set expectations for others to do the same.
• Promote an environment where associates feel comfortable sharing concerns and reinforce our culture of non-retaliation.
• Listen to concerns raised by associates, take action, and encourage others to do the same.
• Hold self and others accountable for achieving results in a way that is consistent with our values.
• Act as an altruistic servant leader and consistently be humble, self-aware, honest, and transparent.

Serve our Customers and Members:

• Deliver expected business results while putting the customer/member first and consistently applying an omnimerchant mindset.
• Act with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
• Adopt a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.

Strive for Excellence:

• Consistently raise the bar and seek to improve.
• Demonstrate curiosity and a growth mindset.
• Seek feedback, ask thoughtful questions, foster an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking.
• Exhibit resilience in the face of setbacks.
• Seek and implement continuous improvements and encourage the team to leverage new digital tools and ways of working.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

- Health benefits include medical, vision and dental coverage

- Financial benefits include 401(k), stock purchase and company-paid life insurance

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00-$220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 4 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America