User Experience Designer

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

Follett Higher Education is seeking a highly skilled and visionary User Experience designer to help drive the creation of intuitive, seamless, and delightful user experiences across our product portfolio. As a leader in the Collegiate Retail space, Follett's technology is used at more than 1,200 college campuses as solutions for administrators, instructors, and students. In this role, you will be responsible for developing and implementing a user-centric design strategy, collaborating closely with cross-functional teams, and championing UX best practices throughout the organization.

Responsibilities

UX Design and Prototyping:

• Oversee the end-to-end UX design process, from concept ideation to wireframing, prototyping, and final visual design specs.
• Collaborate with designers and developers to create user interfaces that balance aesthetics, functionality, and usability.
• Advocate for accessibility and inclusivity in design, ensuring that our products are usable by diverse user groups.
• Contribute to and help maintain design libraries, using components and variables, with the understanding of the impact changes can have on all parts of a product.
• Ability to articulate the logic behind design decisions.

User Research and Insights:

• Conduct user research activities, such as interviews, usability testing, and surveys to gain deep insights into user behaviors, preferences, and pain points.
• Translate research findings into actionable design improvements and recommendations for product enhancements.
• Establish and maintain user personas, user journey maps, and other UX documentation.

UX Testing and Iteration:

• Conduct usability testing and iterate on designs based on user feedback and data-driven insights.
• Collaborate with analytics teams to track user engagement and behavior, using data to inform design decisions.
• Implement and maintain a continuous improvement framework for UX, ensuring iterative enhancements based on user feedback and industry trends.

Cross-Functional Collaboration:

• Work closely with product managers, engineers, and other stakeholders to align UX goals with business objectives.
• Foster a collaborative and cross-functional approach to UX, promoting effective communication and knowledge sharing across teams.

• Bachelor's Degree in a related field or equivalent experience.
• 5+ years of experience in UX design.
• Ability to communicate concepts, design rationale, and design details verbally, visually, and in written format.
• Proficiency in user research methodologies, including usability testing, interviews, and surveys.
• Strong knowledge of UX design principles, interaction design, and information architecture.
• Experience with design tools such as Figma, Adobe Creative Suite, and Axure.
• Familiarity with agile development methodologies and an ability to work collaboratively in a fast-paced, iterative environment.
• Comfortable working on multiple projects that may overlap.

Preferred Qualification

• Experience working in education technology, preferably for higher education.