User Experience (UX) Lead with Security Clearance

Description SAIC is seeking a highly skilled and experienced User Experience (UX) Lead for our SCITES 2 Task Order. The UX Lead will be responsible for the overall user experience across the entirety of the SCITES 2 Task Order, focusing on defining and extracting operationally relevant, proactive insights from both technical and human-based sensors. The UX Lead will drive continuous awareness and understanding of the DAO SOUTHCOM user environment to ensure seamless and integrated digital experiences. A current Secret clearance is required for this position. Responsibilities: * Overall UX Accountability: Oversee and manage the user experience across the SCITES 2 Task Order. * Insight Extraction: Define and extract proactive, operationally relevant insights from both technical and human-based sensors. * User Environment Awareness: Drive continuous awareness and understanding of the DAO SOUTHCOM user environment. * Digital Experience Integration: Create seamless and integrated digital experiences that meet the needs and requests of users. * Intuitive and Adaptive UX: Provide an intuitive and adaptive user experience that enhances user satisfaction. * Data-Driven Methodologies: Employ data-driven methodologies to create a positive, customer-centric experience across the organization. * Incident Management: Oversee incident management processes to ensure quick resolution and minimal impact on users. * Process Improvement: Identify and implement process improvements to enhance user performance and experience. * Proactive User Engagement: Utilize data to proactively engage end users and address their needs and concerns. Qualifications * Clearance: Must possess a current Secret clearance. * Experience: Extensive experience in creating seamless and integrated digital experiences, providing intuitive and adaptive user experiences, and employing data-driven methodologies. * Knowledge: In-depth understanding of user experience principles and best practices. * Skills: o Strong analytical and problem-solving abilities. o Excellent written and verbal communication skills. o Proven ability to manage and execute complex UX projects. o Strong leadership and team management skills. o Proficiency in UX design tools and methodologies. * Education: Bachelor's degree in a related field (e.g., Cybersecurity, Information Technology, Systems Engineering). Advanced degree preferred. & 18+ years of experience. * Preferred Qualifications: o Experience with DAO SOUTHCOM or similar organizations. o Prior experience in incident management, process improvement, and user performance enhancement. o Certifications in relevant areas such as UX Design, Human-Centered Design, or similar fields. * Working Conditions: o Ability to work in a fast-paced and dynamic environment. o Occasional travel may be required to support mission objectives. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.