Utilities Operations & Maintenance Program Administrator

Salary : $90,045.00 - $124,303.50 Annually
Location : Bellevue, WA
Job Type: Regular
Remote Employment: Flexible/Hybrid
Job Number: 25-00120
Department: Utilities
Division: UT OpsMaint OperationsSupport
Opening Date: 03/26/2025
Closing Date: 4/16/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: NONAFF

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the "Hiring Process" section below to learn more.

New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.
Job Summary
The Utilities Operations & Maintenance Program Administrator position oversees the safety training, recruitment, onboarding and career development program of Bellevue Utilities Operations and Maintenance Division. The position ensures program goals are in compliance with Federal, State, and City laws, regulations, and policies; performs a variety of routine and complex administrative, technical, and professional work to design, develop, and/or coordinate delivery of a wide range of technical and safety training as well as assisting with recruitment and onboarding of new employees.

In addition, this position manages high-level special projects, including being division representative for various city-wide shared leadership teams and committees. In the role of project manager, this position manages division projects, identifies appropriate team staffing and other resource needs, develops schedules and ensures timely completion of projects, meets project objectives and outcomes; analyzes data and prepares reports on complex information for management and staff.

This position reports to the Operations and Maintenance Manager within Bellevue Utilities.

Essential Duties and Responsibilities
Training:

• Establish and maintain a training program that meets division needs; assess training needs, establish and evaluate training options.
• Serve as training liaison with Risk Management on training issues and programs.
• Design, conduct and/or coordinate the delivery of training programs from a variety of resources; research, evaluate and select outside consultants and trainers to meet training needs as appropriate.
• Coordinate existing training programs and provide consultation to managers for development of job-specific training.
• Track and manage training certifications of Utilities staff and provide updates to management.
• Serve as division Learning Management System (the PlaCE) administrator; train staff on system use; develop training reports for division use; responsible for training data integrity.
• Create written/video training materials to be integrated into the PlaCE.
• Monitor the function of the PlaCE and provide continuous improvements.

Onboarding & Career Development:

• Develop and maintain an Onboarding program for new employees.
• Meet with new employees within the first few days of employment. Explain training and development expectations, opportunities, and priorities at Bellevue Utilities.
• Establish an initial training plan and work with Superintendents/Supervisors to secure a timely schedule for completion of required trainings.
• Ensure consistent messaging and reinforcement of expectations from first communicating with a new employee.
• Provide continuous improvement to the Onboarding process. Ensure the process is convenient and user-friendly for meeting the goals of the required trainings while working with Superintendents/Supervisors to minimize interruptions to daily operations.

Recruitment Support:

• Assist Superintendents, Supervisors and Managers with recruitment efforts for Utilities Operations and Maintenance positions.
• Develop and update job postings, advertise vacancies through multiple resources, track recruitment efforts and ensure timely completion of recruitment processes.
• Prepare performance reports for management illustrating recruitment timelines by position type.

Other Duties:

• Coordinate special projects for division; responsible for activities of project team, identify appropriate staffing and other resources as needed, establish project objectives/outcomes, lead the project team members to effectively coordinate the activities of the project, create project schedule, coordinate meetings, close out projects.
• Map current business processes to provide a foundation for defining business activities. Use business process maps to develop procedures, models and operational processes.
• Serve as a liaison between various groups to develop policies and procedures and facilitate implementation.
• Research available information and standards, write procedures, communicate and collaborate with inter and intra-departmental staff, vendors and external agencies or government entities.
• Represent division on City projects and teams. Attend project and team meetings. Contribute from the perspective of cross-departmental functions.
• Research complex issues and summarize information for management and staff
• Support management and staff during emergencies.
• Other duties as assigned.

Qualifications
Qualifications

• Three years of progressively responsible related experience in safety training and program coordination. Experience in public utilities training highly desirable.
• Considerable knowledge of project management principles, maintenance and construction techniques.
• Knowledge of the principles, practices and procedures of public and business administration as applied in a large organization. State, county, or municipal experience desirable.
• Skill in using a personal computer and data management software in performing duties.
• Ability to work independently on complex tasks and non-routine matters.
• Ability to organize, analyze, interpret and evaluate information and provide summaries for management.
• Ability to plan and organize workload; and ability to handle multiple priorities.
• Ability to communicate effectively with customers, co-worker, contractors, and the general public, both orally and written.
• Must possess a valid driver's license during the course of employment and must have and maintain a good driving record by city standards.

Education and Experience Requirements

The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities with an emphasis on:

• College level course work or graduation from an accredited two-year college or university with a degree in business, public administration, human resources or similar.
• Five or more years of professional related experience in managing programs, preferably in the public sector, which includes recruitment, training and/or and analytical duties.

This position requires the use of a city vehicle on City business. Individuals must have current Washington State driver's license, physically capable of operating the vehicle and have an acceptable driving record (see city standard). Proof required at the time of interview.

Supplemental Information
Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 40 pounds.
• The noise level in the work environment is usually moderately quiet.

Flexible/Hybrid Working:

A hybrid work schedule is available for this position following an orientation period working in the office after hire. Remote work for this position is subject to the department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.
HIRING PROCESS
The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks, including at least one prior supervisor.
• Some positions may require completion of a criminal background check prior to start employment
• Some positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications.

At the City of Bellevue, you'll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: Exceptional Public Service, Stewardship, Commitment to Employees, Integrity, Innovation, and Diversity, Equity & Inclusion. You'll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It's what makes the City of Bellevue an exciting place to work, live, and explore.

Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.
For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.
** Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.**
The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value!

Please Note: Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law.

The following summary applies to fully benefited positions:
Medical
Employees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO).
Dental
Employees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers.
Vision
Employees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage.

Retirement Plans - Employees are offered three retirement plans:

• Washington State Department of Retirement Systems (DRS): Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility.
• City of Bellevue Municipal Employee's Benefit Trust (MEBT): Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule.
• Deferred Compensation Program (457 DCP): Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options.

Other benefits include:
More detailed information about our employee benefits is available at

• Flexible Spending Accounts (FSAs)
• Life/Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Survivor Income
• Employee Assistance Program (EAP)
• 11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month)
• An ORCA Card bus pass
• On-site fitness center, and self service food/coffee options
• Career development and training programs
• Tuition Reimbursement Program
• Employee Resource Groups (ERGs)

Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year).

Please note that the City does not participate in the Social Security Administration (SSA) program, and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. Any social security benefits earned at other places of employment may be reduced because they are subject to the Windfall Elimination Provision or the Government Pension Offset.

NOTE: This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
01

In lieu of a cover letter, please explain how you are qualified for this position.
02

Do you have three years of experience in program coordination/administration?

• Yes
• No

03

If you answered yes to #2, please provide additional details.
04

Do you have direct experience in designing the delivery of training programs?
05

If you answered yes to #4, please provide additional details and include any Learning Management System software that you have used.
06

Do you have professional experience related to recruiting and/or managing job advertisements.

• Yes
• No

07

If you answered yes to #6, please provide additional details.
08

Please list any certifications you have that relate to this position.
Required Question