UX Specialist

Who We're Looking For - UX Specialist

We are seeking a talented and experienced UX Specialist to join our team. The UX Specialist will play a key role in improving the user experience across our digital products and platforms. The ideal candidate will have a strong understanding of user-centered design principles, excellent problem-solving skills, and a passion for creating intuitive and engaging user experiences.

With your exceptional design skills and data-driven approach, you will create designs that blend functionality with visual appeal, fulfilling the needs of our partners, internal stakeholders, and SEO initiatives. This is crucial to ensure the continued growth of our company. You will be responsible for developing user experiences that are scalable, responsive, and easy to navigate. These experiences should not only provide seamless customer interactions but also exceed our Conversion Rate Optimization (CRO) goals. Your responsibilities will include discovering insights, identifying opportunities and requirements, and presenting them to both peers and leadership. Additionally, you will initiate experiments, evaluate their performance, and work with the engineering team to iterate and implement tests or features. Success in this position requires expertise in data-driven UI and UX design, mobile design, branding, online marketing and advertising. As a designer, you will be responsible for developing innovative and responsive design solutions for both mobile and web products. Your focus will be on optimizing these designs for conversions, from initial sketches and conceptual wires to high-fidelity designs, prototypes, and through to development and implementation. You will work closely with the product team and cross-functional groups to consistently enhance and optimize UX, with the ultimate goal of maximizing conversion rates and achieving specific goals within the funnel.

The Impact You Will Make

• Conduct user research, including user interviews, surveys, and usability testing, to understand user needs, preferences, and behaviors.
• Analyze user feedback, usage data, and market trends to identify opportunities for improving the user experience.
• Collaborate with cross-functional teams, including product managers, designers, and developers, to incorporate user insights into product design and development.
• Create wireframes, prototypes, and interactive mockups to visualize and communicate design concepts and user flows.
• Develop user personas, journey maps, and other design artifacts to guide the design process and ensure alignment with user needs and business goals.
• Iterate on design concepts based on user feedback, usability testing results, and design best practices.
• Plan and conduct usability testing sessions to evaluate the effectiveness of design solutions and identify areas for improvement.
• Analyze usability testing results and make recommendations for optimizing the user experience.
• Work closely with stakeholders to prioritize and implement design enhancements based on usability testing findings.
• Ensure that digital products and platforms comply with accessibility standards and guidelines, including WCAG and ADA requirements.
• Advocate for inclusive design principles and best practices to ensure that products are accessible to users of all abilities.
• Stay abreast of industry trends, emerging technologies, and best practices in UX design and user research.
• Share knowledge and insights with team members, and contribute to a culture of continuous learning and improvement.
• Collaborate effectively with cross-functional teams, including product management, design, development, and QA, to deliver high-quality user experiences.

What You Bring

• Bachelor's degree in Human-Computer Interaction, Design, Psychology, or a related field.
• Minimum of 3 years of experience in UX design, user research, or a related field.
• Proficiency in UX design tools such as Sketch, Adobe XD, or Figma.
• Experience with user research methods and techniques, including user interviews, surveys, and usability testing.
• Strong analytical and problem-solving skills, with the ability to interpret data and user feedback to inform design decisions.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Knowledge of accessibility standards and guidelines, and experience designing accessible digital products is preferred.
• Creative thinking and a passion for creating intuitive and engaging user experiences.
• Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.

Perks That Set Us Apart

• Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we're paid weekly too!)
• Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
• Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
• Hybrid Work Options: Embrace the flexibility and collaboration of hybrid working. This position will be expected to work in the office 4 days and remotely 1 day a week.
• World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.
• Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
• Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink.

• Once your application is submitted, we will review it and be in touch
• 30-min phone call with the Recruiting Team
• 30-min - 1 hour interview with the Hiring Manager
• 30-min - 1 hour interview with a Clearlink Panel

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

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Why Work For Us

Since 2001, Clearlink has been dedicated to fostering growth and embracing opportunities. Our mission is to strengthen our workforce to build brands that guide users and customers toward decisions that enhance their lives. We encourage our employees to "Act as an Owner" - to voice their thoughts, share innovative ideas, and authentically bring their whole selves to work. Join us in our forward-thinking and inclusive community, where your expertise, background, and unique perspective are always valued.

Clearlink Partners & Awards:

• Partnered with The Period Project for easy access to menstrual hygiene products.
• Awarded the 2022 Shatter List for breaking glass ceilings in technology.
• Received the 2023 Women's Leadership Institute Award, pledging to elevate women's leadership.

Clearlink Values (CLEAR):

• Create Community
• Learn & Grow
• Embrace Opportunity
• Act Like An Owner
• Respect Every Person

Committed to accessibility, we encourage you to share any accommodation needs during the application or employment process. Your unique strengths matter, and we are dedicated to providing the necessary support for your success at Clearlink.