VDOT - Program Manager
Apply NowCompany: RICEFW Technologies, Inc.
Location: Richmond, VA 23223
Description:
LOCAL Candidates only.
Supervise VDOT's Statewide ITSupport Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state.
Skill in providing exemplary customer service.Knowledge of IT application development, processes and how they operate in adesktop environment. Knowledge of IT concepts and trends, as well assystems development design and enhancements. Ability to communicate effectivelyorally and in writing with internal and external customers. Ability to analyzebusiness needs, gather and analyze data and communicate solutions to customers.Knowledge in IT coding and testing. Skill in the use of troubleshooting toolsand managing and administering desktop solutions. Skill in the use of computersand software applications including but not limited to Microsoft Office 3NA, MSTeams, SharePoint Online and Ivanti Ticketing System.
Provide expert level support services toemployees for hardware and software needs. Implement service improvements tosupport field. Complete incident resolution at the highest levels of customerservice. Standardize help request processes and approaches. Manage broadcastsand communications statewide regarding IT actions from VDOT and VITA that effect employees. Monitor VDOT's Support Hub Queues for completion and dispositioningto other program areas.
Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members.
Required/Desired Skills
Skill Required /Desired Amount of Exp in Years Candidate Experience Leadership skills that positively influence and motivate others. Required 0 Strong ability to organize, motivate, communicate, and listen to a team Required 0 Ability to manage and mentor a tiered team of remote workers. Required 0 Experience utilizing service request software. Required 0 Experience in IT Desktop Support and/or as an IT Business Analyst. Required 0 Strong written and oral communication skills. Required 0 Strong problem-solving skills. Required 0 Questions
No. Question Candidate Answer Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address.
Supervise VDOT's Statewide ITSupport Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state.
Skill in providing exemplary customer service.Knowledge of IT application development, processes and how they operate in adesktop environment. Knowledge of IT concepts and trends, as well assystems development design and enhancements. Ability to communicate effectivelyorally and in writing with internal and external customers. Ability to analyzebusiness needs, gather and analyze data and communicate solutions to customers.Knowledge in IT coding and testing. Skill in the use of troubleshooting toolsand managing and administering desktop solutions. Skill in the use of computersand software applications including but not limited to Microsoft Office 3NA, MSTeams, SharePoint Online and Ivanti Ticketing System.
Provide expert level support services toemployees for hardware and software needs. Implement service improvements tosupport field. Complete incident resolution at the highest levels of customerservice. Standardize help request processes and approaches. Manage broadcastsand communications statewide regarding IT actions from VDOT and VITA that effect employees. Monitor VDOT's Support Hub Queues for completion and dispositioningto other program areas.
Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members.
Required/Desired Skills
Skill Required /Desired Amount of Exp in Years Candidate Experience Leadership skills that positively influence and motivate others. Required 0 Strong ability to organize, motivate, communicate, and listen to a team Required 0 Ability to manage and mentor a tiered team of remote workers. Required 0 Experience utilizing service request software. Required 0 Experience in IT Desktop Support and/or as an IT Business Analyst. Required 0 Strong written and oral communication skills. Required 0 Strong problem-solving skills. Required 0 Questions
No. Question Candidate Answer Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address.