Veritas Enterprise Vault Engineer

SAVA is looking for a Veritas Enterprise Vault Engineer to work in Washington, DC.The Enterprise Vault is hosted on physical and virtualized Windows Servers and therefore requires the Contractor to provide a wide range of support tasks.Personnel assigned to this task must have the ability to adjust to changing priorities and work well under pressure.Responsibilities

• Administers, develops, runs tests, implements, and maintains operating system and related software.
• Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Troubleshoots and resolves software, operating system, and networking problems. Schedules, performs, and monitors system backups and performs data recoveries.
• Recommends hardware and software upgrades according to growth statistics and disk space forecasts.
• Provides technical support for system users.
• Performs work under general supervision.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Typically requires BA and 2-4 years.

The Enterprise Vault is hosted on physical and virtualized Windows Servers and therefore requires the Contractor to provide a wide range of support tasks including but not limited to:

• Contractor shall participate in teleconferences or technical meetings to review, educate, and support program objectives.
• Contractor shall perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation; Contractor shall record configurations change requests through the established change control board.
• Contractor shall process storage requests, migrations and decommission tasks.
• Contractor shall monitor failed system components and coordinate logistics, vendor support, and site support as needed.
• Contractor shall respond to monitoring alerts and warnings with prompt corrective actions and escalations.
• Contractor shall complete all scheduled maintenance in accordance with established policies and procedures.
• Contractor shall prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance.
• Contractor shall manage technology in remote environments.
• Contractor shall review and process tickets related to supported system according to the established service level agreements tracked within the service manager database.
• Contractor shall provide initial response, Level 1 and Level 2 escalation for outages.
• Contractor shall schedule maintenance actions in a timely manner.
• Contractor shall create Power Shell and VBS scripts as needed to automate routine maintenance tasks.
• Contractor shall facilitate the migration of system into cloud infrastructure.
• Contractor shall perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems.
• Contractor shall review system and application logs to verify completion of scheduled jobs such as backups.
• Contractor shall apply OS patches and upgrades on a regular basis; upgrade administrative tools and utilities; upgrade end user applications.
• Contractor shall configure / add new services as necessary.
• Contractor shall research and recommend innovative, and where possible automated approaches for system administration tasks.
• Contractor shall prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project.
• Contractor shall provide before/ or after core hour work as required.

Qualifications

• Minimum of 4 years of Systems Engineer/Administrator experience
• Minimum of 2 years of previous experience in architecture and design of complex high-available systems
• Minimum of 1 year Experience researching and resolving customer product support complaints and issues
• Possess at least 3 years of Veritas eDiscovery 10 or industry recognized review platform Experience.
• System administration knowledge of Microsoft Exchange 2016, 2019, and Microsoft O365.
• Experience administrating and supporting Microsoft Windows server 2016/2019 in a large physical and virtual infrastructure.
• Full understanding of DNS, WINS, DHCP, and LDAP compliant directories.
• Strong knowledge of IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS), and network architecture.
• Experience with VMware virtualization administration and tools, Vsphere console, and a firm understanding of virtualized infrastructure concepts.
• Disaster recovery and ancillary messaging components.
• In-depth knowledge of email archival systems messaging systems, system administration and architecture expertise.
• Demonstrated ability to work independently with high level of initiative and excellent troubleshooting skills, as well as work in a team environment.