Vice President, Client Engagement and Business Development

Overview

Delaware North Sportservice is seeking a Vice President of Client Engagement and Business Development to join our team in Buffalo, New York. The Vice President will focus on client engagement and retention, growing the business through traditional and non-traditional growth channels, and will be part of the senior leadership team charged with driving the continued innovation and transformation needed to elevate our guest, client, and team member experience.

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Establish and execute the Sportservice client engagement and retention strategy that leads to higher client satisfaction and improved client retention across the global sports venues we operate
• Leverage client insights and analytics to build bespoke engagement and retention strategies, partnering with subsidiary and other Delaware North leaders and team members to execute the strategy
• Accelerate the evaluation and execution of non-core business development opportunities in alignment with the company and subsidiary investor strategy
• Identify Sportservice transformation opportunities by reimaging and implementing new value streams for guest,s including pricing, discounting, all inclusive, loaded ticket, and subscription models
• Capitalize on emerging trends in food and beverage delivery, and design and assess the business case with our culinary team
• Build and lead a high-performing team, fostering a collaborative environment and ensuring alignment with objectives and standards

Qualifications

• 15 years' experience leading, building, and architecting client engagement and retention strategies in the hospitality, sports, and entertainment industries
• Ability to build, lead, and develop a high-performing team, leading teams to drive organization transformation in a complex, growth-oriented, consumer or guest-focused company
• Experience leading across multiple distributed operating locations
• Possesses a solid grasp of financial and corporate goals and the ability to demonstrate how individual and team results impact achieving objectives
• Ability to operate effectively in a fast-paced environment where analytical skills and agility are equally important.
• Experience serving as a trusted advisor and partner in a large, matrixed organization, with strong stakeholder management skills, interfacing effectively across all levels of the organization, building consensus, and influencing appropriately
• Excellent communication skills and an ability to serve as an effective spokesperson for the company and all constituents
• Proven track record of success driving results in a complex, large-scale environment with a distributed and seasonal workforce