Vice President of Operations, SSM Health St. Clare Hospital - Fenton, MO

It's more than a career, it's a calling.
MO-SSM Health St. Clare Hospital - Fenton

Worker Type:
Regular

Job Highlights:

Named 150 Top Places to Work in Healthcare 2024 - Becker's Healthcare

Names One of the Diversity Leaders 2024 - Modern Healthcare

Named One of America's Greatest Workplaces for Diversity 2024 - Newsweek

Named One of America's Greatest Workplaces for Women 2024 - Newsweek

Names One of America's Greatest Workplaces for Job Starters 2024 - Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization's 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God's healing presence to everyone they serve.

With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

Candidates must have a strong, deep background in hospital operations, leadership in complex environments, and a collaborative approach to cross-functional success.

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

Jon Dirksen

Executive Talent Partner

jon.dirksen@ssmhealth.com

#LI-Onsite

Job Summary:
Develops strategy and provides leadership for the operational processes across the organization. Develops short- and long-term operational goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct operational activities. Challenges assumptions and standards of business in an effort to improve overall operational effectiveness and service to organization customers.

Job Responsibilities and Requirements:

Primary Responsibilities

• Serves as a member of the leadership team providing strategic direction on operational related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization, and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem solving skills.
• Ensures premier customer satisfaction. Implements mechanisms and feedback processes to determine customer satisfaction levels. Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans. Creates an environment in which effective communication and responsiveness to customer needs are priorities. Provides timely resolution and response to customer complaints, concerns and suggestions.
• Develops and implements strategic business plans. Operationalizes business plans for assigned area. Translates initiatives into action plans at the departmental level with appropriate performance measures. Assumes fiscal responsibility through budgetary planning and implementation. Establishes and monitors process improvement initiatives to achieve value based outcome metrics.
• Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes operations through appropriate structure and delegation of functions to achieve productivity. Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
• Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Mentors and coaches the leadership team. Regularly informs and updates staff on organizational and industry issues.
• Ensures quality patient care is provided on a daily basis. Participates in ongoing continuous quality improvement education and training.
• Develops and implements policies and procedures that address hospital and service line functions. Develops and ensures compliance with confidentiality practices. Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
• Develops and enhances relationships with community, other public, organizations and groups that expand the effectiveness of the mission.
• Collaborates with regional support functions of nursing, finance, planning, quality and human resources to achieve successful outcomes for the hospitals, service lines, network and system. Participates in developing policies and procedures and communicates appropriately to ensure compliance is achieved. Effectively communicates at all levels of the organization.
• Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Education

• Master's degree or equivalent education and years of experience

Experience

• Ten years' experience, with five years in direct people management/leadership

Department:
8055000113 VP of Operations

Work Shift:
Day Shift (United States of America)

Scheduled Weekly Hours:
40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.