Vice President of Primary Care

Salary Range

$93.00 - $145.00
Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

Working closely with the Chief Ambulatory & Clinic Network Officer (CACNO) and Chief Medical Officer (CMO), plans, organizes, directs, and controls all Primary Care operations across Confluence Health System. Responsible for coordinating activities with other departments across the health system to facilitate the efficient and effective Primary Care operations, especially regarding process improvements accessibility of care and sustainability. Also responsible for labor productivity standards and required accreditation and other regulatory practices. Manages the preparation and implementation of significant portions of the strategic plan and supporting tactical plans by working with Dyad Ledareship, physicians, advanced practice providers, administrators and staff of the health system. Reports directly to the CACNO.

Position Reports To: Chief Ambulatory & Clnc Network Officer

Essential Functions

Strategic Planning & Leadership: Works with the CACNO, CMO, Dyad Leadership, the CH senior leadership team and other leaders across the organization to develop, implement and maintain strategic plans and activities that meet, and align with, the needs and goals of CH. Formulates Primary Care Services philosophy and leads the planning and implementation of Primary Care Outpatient areas and associated systems to achieve the goals of the overall strategic plans of the CH. Makes key presentations to health system leadership groups; is an active member of the senior leadership team. Keeps current with the latest emerging healthcare issues and brings those to the table in all relevant discussion forums & planning events.

Staff and Department Management: Works with the CACNO to develop an organizational structure for the Primary Care areas which delineates responsibility and authority and facilitates the measurement of progress on achievement of goals and objectives; determines functions, responsibilities, and qualifications of departmental employees. Directs the work of assigned health system staff and mentors as appropriate. Conducts performance evaluations and recommends increases, promotions and disciplinary actions. Develops departmental goals and plans designed to attain agreed upon goals. Develops policies and procedures affecting the department and audit procedures in order to determine need for change/modifications. Monitors and continually improve staff utilization throughout Primary Care Services. Hires, fires, and assists in the training of new employees. Works closely with the CACNO & CMO to proactively address provider and staff concerns and maintain workplace harmony, in association with the Primary Care Leadership Dyad.

Operations Management: Plans acquisition of capital, personnel and materials which are adequate to effectively and efficiently achieve Primary Care goals and objectives including the development and implementation of new Primary Care services. Plans, coordinates and prioritizes all operational activities in responsible departments to ensure that service levels are met or exceeded. Communicates priorities and interaction with all CH users and other to ensure the timely achievement of operational requirements, as directed by the strategic plan. Coordinates and integrates activities with the Primary Care management team, Medical Staff, and other Health System departments as needed regarding operational, and quality/patient experience (in conjunction CNO, CMO and Dyad leadership) improvements.

Customer Service, Advisory/Communication: Provides proactive advice, counsel and services to the management and employees. Prepares and presents performance measurements to management and executives. Participates in key health system departmental meetings to improve communications and align service expectations with current plans. Works with departments to ensure that productivity tools are being used and the associated benefits realized. Provides the best possible customer service. Explains and communicates Health System and Primary Care philosophy, strategic goals, policies and standards to employees, medical staff, hospital administration and others across the health system and the broader system of care in the region.

Projects: Manages complex projects as assigned and is responsible for successful completion within budget, including primary care redesign. Works with the Vice President of Facilities on facility planning, construction, and remodeling projects related to strategic needs.

Budgeting: Develops and proactively manages budgets and business plans and monitors performance as necessary and appropriate. Approves expenditures against the budget. Responsible for budgets of new projects under administrative responsibilities. Is responsible for monitoring financial performance and addressing variances. Establishes and maintains programs for systematic, continuous evaluation of and utilization of department resources.

Professional Development: Participates in professional development activities and maintains professional affiliations. Keeps abreast of developments in the field and arranges staff training programs to improve and/or enhance skills & techniques.

• Works closely with CH managers and staff to ensure that effective teamwork and communication is always in place. Works to eliminate any walls and barriers throughout the organization.
• Establishes good collaborative working relationships with all physicians, administrators, managers & staff and strives to provide the highest value care, in a way which also maximizes the patient/family experience.

Performs other duties as assigned.

Complies with all policies and standards.

Regular attendance is an essential function of every employee's job.

Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• Bachelor's Degree.
• 7 years' experience as a manager, director or VP.
• Demonstrated success and experience in clinic operations, planning, contracting and medical staff relations Required
  Proven ability to envision the future and develop strategic plans based upon those visions, and then to take those strategic plans which align with overall system strategic goals, and assist in translating them into realistic tactical plans Required
• Demonstrated ability to direct and manage a professional staff of 15 people including supervisory level staff. Required
• Demonstrated ability in building positive relationships Required
• Proven high levels of problem-solving ability in order to proactively determine problem areas and coordinate implementation of effective solutions Required
• Demonstrated project management skills with an ability to coordinate a large number of concurrent projects Required
• Excellent written & verbal communication skills, and outstanding customer service skills Required

Desired:

• Master's Degree in Hospital Administration or its equivalent.
• Experience includes management experience in a healthcare setting involving both Primary Care Outpatient practice and Primary Care Outpatient management responsibilities.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking - F
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - F

Working Conditions:

• Works closely with others and alone. Hours can vary from a normal schedule. Demanding working conditions do exist. Required to immediately respond to mission critical issues impacting patient care operations.

Job Classification:

• FLSA: Exempt
• Hourly/Salary: Salary

Physical Exposures For This Position:

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - No
• Blood Borne Pathogens Exposure Potential - No
• Lighting - No
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Infectious Diseases - No