Vice President of Student Services

Salary : $160,000.00 - $181,168.00 Annually
Location : Main Campus - Mattoon, Illinois
Job Type: Full-time
Job Number: 202300335
Division: Student Services
Opening Date: 03/25/2025
FLSA: Exempt
Bargaining Unit: N/A

Description

This position provides leadership and vision for all student services areas and works as part of the leadership team to create and sustain a student-centered learning environment. As the chief student services officer, the Vice President provides strategic and innovative leadership and oversight for all student services operations and departments of the College including Enrollment and Student Success, Career Services, Counseling and Student Conduct, Financial Aid and Veterans Services, Athletics, Marketing and Public Relations, Student Life, and TRIO programs. The Vice President serves as chief advisor to the President in the formation of policies affecting all student services areas while fostering collaboration with faculty, staff, student organizations, and the communities served by the College to advance the mission of the College. As an officer of the College, the Vice President for Student Services is expected to represent the College whenever they are needed as appropriate.
Description of Essential Functions (critical tasks)

Essential Job Functions:

Serve as the principal advisor to the president on matters of planning and managing the student services operations of the College. Keep the president fully advised on student services related matters of the College through regular communications, reports, and meetings.

Supervise the staff of all student services related departments. Delegate work, establish priorities, provide direction, train and develop, communicate expectations, evaluate work, discipline as necessary, resolve issues, and ensure work complies with College policies and the law.

Provide leadership and supervision for the planning, organization, and coordination of the Student Services unit while achieving institutional goals and objectives. Establish and implement short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitor and evaluate programmatic and operating effectiveness and effect changes needed for improvement.

Promote a welcoming, inclusive, and accessible student-centered environment focused on student academic achievement and personal development.

Collaborate with the Vice President for Academic Services to implement Guided Pathways as a comprehensive, integrated approach toward enhancing student success and improving student recruitment, retention, and completion.

Collaborate with the Dean for Workforce Solutions and Community Education to coordinate enrollment and student support services as needed for workforce and community education initiatives.

Develop and maintain a positive relationship with counselors and administrators from district high schools and ensure staff participation in articulation activities at senior institutions.

Prepare, recommend, and administer a budget for student services.

Utilize data analytics and reporting to enhance the student experience and support student services operations.

Initiate recommendations for the supervision of appropriate student conduct on campus and administer student discipline.

Assist with campus-wide crisis/emergency response and provide support to students and families in emergency situations.

Collaborate with the college's Title IX Coordinator to ensure compliance with Title IX in relation to students.

Build awareness among student services department staff of emerging issues and best practices for serving a diverse population of students and assure staff compliance with Board policy, state and federal regulations, and accrediting agencies through promotion of strong professional development programs.

Provide guidance to the College's Financial Aid and Veteran Services department and oversee the Presidential Scholarships, Athletic Scholarships, and other scholarship programs for talented students.

Provide leadership for preparation of the College's academic and registration calendars, commencement activities, Diversity, Equity, Inclusion and Belonging (DEIB) initiatives, the Guided Pathways Strategic Enrollment Management Plan, and the Equity Plan.

Oversee design and implementation of a comprehensive College marketing and public relations plan that aligns with the College's mission, vision, and brand, while promoting pride and spirit for students and staff.

Facilitate development of relationships with community agencies to establish additional support for students.

Interpret and analyze pertinent educational and financial laws, legislation, policies, regulations, and procedures to determine impact on the College and formulate compliance and reporting strategies. Develop, implement, and interpret policies and procedures within the areas of responsibility to more effectively and efficiently operate the College.

Assist the President in maintaining liaison with the Illinois Community College Board, the Illinois Board of Higher Education, the Illinois State Board of Education, and other civic organizations and governmental agencies.

Lead and serve on various college committees as assigned.

Promote a culture of continuous improvement collaboration and cooperation with other members of the College community to ensure integrated and coordinated operations.

Assume other related duties as assigned by the College President.

Maintain a visible profile on campus and with external constituencies.

Specific Functional Job Requirements

Education Requirements:

• Masters degree required; Master's degree in a student services related field or a doctorate preferred.

Experience Requirements:

• Minimum of five years of progressively responsible administrative experience and proven accomplishments in student services including five years of direct administrative oversight of programs and services, departmental budgets, and full-time staff required; experience at the community college level strongly preferred.

Knowledge:

• Demonstrated understanding of all student service areas as well as the principles and practices of student personnel administration in higher education. Strong working knowledge of the structured guided pathways approach to academic enrollment and management. Keen understanding of data driven decision making and the documented ability to analyze and assess data for continuous improvement. Familiarity with research methodology and report writing.

Skills:

• Excellent leadership, supervisory, and communication skills; strong analytical, verbal, and written communications skills, with ability to effectively articulate student services needs and to address college-wide issues; openness and the ability to inspire trust and loyalty among colleagues and the college community; demonstrated commitment to the use of technology and an ability to facilitate staff development in innovative methods of service delivery that enhances student learning; ability to provide direction in student services' long and short range planning, and annual budget development; and proven desire and ability to deal effectively, cooperatively, and tactfully with faculty, staff, administrators, students, and business/industry, governmental and community representatives; a strong commitment to inclusiveness; evidence of strong leadership, vision, and organizational skills.

Personal Requirements:

• Project a professional image as required by the nature of the position. Positive and dynamic leadership skills, exhibiting the highest level of professional and personal honesty and integrity. Proven ability to work as a team player, appropriately exhibiting a positive attitude, a sense of humor, and the ability to tolerate and flourish in an environment characterized by multiple complex factors, competing priorities, ambiguous situations and resource challenges. Strong commitment to the community college philosophy.

EMPLOYEE BENEFITS SUMMARY

Administrative

(For specific details, please refer to summary plan documents and/or board policy.)

Vacation Hours
Full-time administrators earn 160 hours of vacation time each full year of employment. Hours are accrued monthly (13.33 hours per month) and can be taken in hourly increments. Hours start accruing from the first day of employment, although employees must complete their 90 day probationary period before using vacation time. There is a maximum carryover of 240 hours into a new fiscal year.
Sick Hours

Full-time administrators earn 96 hours of sick time each year. Hours are accrued monthly (8 hours per month) and can be used in hourly increments. Sick leave may carry over and accumulate with no maximum.
Personal Hours
Full-time administrators earn 40 hours of personal time each fiscal year. For employees who begin in the middle of a fiscal year, hours will be prorated. Personal time can be used in hourly increments. Any unused personal time will be transferred to sick leave at the end of the fiscal year.
Parental Leave
Paid parental leave of up to four (4) weeks for approved full-time employees with one (1) or more years of service.
Holidays

Lake Land College provides for nine paid holidays: January 1st, Friday Before Easter, Martin Luther King, Jr., Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, and December 25th.

College Closed Days and Summer Work Week

Except as may otherwise be provided, if the College establishes a four (4) day summer session work schedule, the standard work day, not including the lunch break, will be eight and one-half (8) hours, which is equivalent to a thirty-four (34) hour work week, paid at forty (40).
In addition, there are six (6) paid College Closed days each year.
Tuition Waiver

Lake Land College offers tuition waivers for credit courses to current full-time employees, employee's spouse or civil union partner, and their unmarried dependents under age 23. Any fees associated with the classes are the responsibility of the employee.
Tuition Reimbursement

Full-time employees are entitled to a tuition reimbursement of $200 per credit hour with a maximum of $1200 a fiscal year to advance their education with a baccalaureate, masters, or doctoral degree. Reimbursement is available for courses in which a grade of C or better is received with verification through official transcripts.
Retirement

Lake Land College employees are members of the State Universities Retirement System (SURS). In addition, all SURS eligible employees will be auto-enrolled in the SURS Deferred Compensation (457b) plan at 3%.
(403)b/457(b) Retirement Savings Plans

Lake Land College offers a voluntary 403(b) plan and a 457(b) plan. Employees have the option of choosing from a variety of investment funds and can contribute on a pre-tax or post-tax basis. Employees can elect to enroll in a 403(b) and 457(b) plan at any time. The College offers an Employer Match of up to 3% of your gross salary based on certain criteria. Employees will be automatically enrolled in the SURS/Voya 457 plan, with the ability to opt out. Please refer to Board Policies 05.38 and 05.22 for criteria and guidelines.
Life and AD&D Insurance

Lake Land College provides full-time administrators with $40,000 in life and AD&D insurance ($50,000 is provided for Vice Presidents). Employees may also elect to purchase additional supplemental insurance for themselves, as well as spouse or civil union partner, and their dependent children. Spouses and dependents cannot exceed the amount of the employee's optional benefit.
Voluntary Benefits

Lake Land College offers Voluntary Short-Term Disability, Long Term Disability, Pet Insurance, Hospital Indemnity, Critical Illness, and Accident Insurance at group rates paid by employees.
Flexible Spending Account
Full-time employees can elect through payroll deduction to establish a flexible spending account for qualified medical or dependent care expenses incurred during the plan year. These elections are made on a pre-tax basis to save the employee federal and state income taxes. Employees enrolled on a medical flexible spending account can carry over up to $500 from one plan year to the next.

Medical Insurance
Lake Land College offers two health plan options - one Traditional PPO health plan and one High Deductible health plan with a compatible Health Savings Account. Employees can elect coverage for their dependents defined as a spouse, civil union partner, or child under the age of 26. Dependent verification is required. Spouses who are able to obtain insurance through his or her full-time employment are not eligible for the College Insurance.
Monthly Rates for January 1, 2025-December 31, 2025
Single

Employee + 1

Family

Plan A (Traditional)

$0.00

$733.63

$972.08

Plan B (HDHP)

$0.00*

$380.21*

$574.98*

* Lake Land College will also contribute to a Health Savings Account on behalf of the employee.

Health Savings Accounts
An HSA is a tax-favored savings account which allows funds to be accumulated tax-free to pay for current and future qualified healthcare expenses. An HSA account is only available if a HDHP, or Plan B is chosen. Lake Land contributes an amount equal to the difference in premiums between Plan A and Plan B. For 2025, this amount is $316.76/month for single coverage, $316.76/month for employee+1 coverage, and $316.76/month for family coverage.

Dental Insurance
Lake Land College offers Dental Insurance to employees and their qualified dependents at the following monthly cost:
Single

Employee + 1

Family

Dental Insurance

$0.00

$18.26

$28.88

Vision Insurance
Lake Land College offers Vision Insurance to employees and their qualified dependents at the following monthly cost:
Single

Employee + 1

Family

Vision Insurance

$5.59

$10.62

$15.51

01

Have you earned at least a Master's degree from an accredited college or university
02

Have you accumulated at least 5 years of experience in administrative roles with increasing responsibility within student services?
03

Do you possess a minimum of 5 years of experience managing student services programs and services directly?
04

Do you have at least 5 years of experience overseeing departmental budgets in an administrative capacity?
05

Have you spent at least 5 years directly supervising full-time staff while in an administrative role?
Required Question