Visitor & Business Services Manager
Apply NowCompany: City of Manassas, VA
Location: Manassas, VA 20110
Description:
Salary: $77,542.40 - $106,620.80 Annually
Location : Manassas Museum, VA
Job Type: Full Time
Job Number: 12-00900
Department: Parks, Culture & Recreation
Division: Museum
Opening Date: 03/24/2025
FLSA Status: Exempt
Grade: B19
Position Summary
The City of Manassas Parks, Culture & Recreation division of the Community Development Department is seeking a dynamic Visitor & Business Services Manager to oversee visitor engagement, facility rentals, and retail operations at the Manassas Museum and park facilities. This role is ideal for a strategic leader with a passion for customer service, community engagement, and revenue growth.
The hiring range for this position will be: $83,033.60 - $114,171.20, DOQ.
Essential Job Functions
Minimum Required Qualifications
A Bachelor's degree in Business Administration, Retail, Marketing, Tourism or other relevant field; supplemented by a minimum of five (5) years' experience in progressively responsible positions in visitor services, marketing or sales in a parks, culture, museum or tourism related position or equivalent is required.
Knowledge of point-of-sales systems, record-keeping practices and procedures highly desirable. Excellent business math skills and writing skills required.
Special Requirements
Must have a valid Virginia driver's license.
The City of Manassas offers a variety of comprehensive benefits packages, participation in the Virginia State Retirement program, generous annual and sick leave and 13 paid holidays for full-time employees! For a full review of the City's benefits plans, please visit our Human Resources website at:
Location : Manassas Museum, VA
Job Type: Full Time
Job Number: 12-00900
Department: Parks, Culture & Recreation
Division: Museum
Opening Date: 03/24/2025
FLSA Status: Exempt
Grade: B19
Position Summary
The City of Manassas Parks, Culture & Recreation division of the Community Development Department is seeking a dynamic Visitor & Business Services Manager to oversee visitor engagement, facility rentals, and retail operations at the Manassas Museum and park facilities. This role is ideal for a strategic leader with a passion for customer service, community engagement, and revenue growth.
The hiring range for this position will be: $83,033.60 - $114,171.20, DOQ.
Essential Job Functions
- Supervise visitor services staff, including scheduling, coaching/training, and monitoring performance.
- Manage daily operations of the information and registration desk while ensuring exceptional customer service.
- Oversee all aspects of the Manassas Museum store, including product selection, merchandising, and sales strategies.
- Coordinate private rentals for park facilities, handling reservations, payments, and compliance.
- Maintain the City's Special Events Calendar and recreation management system to prevent scheduling conflicts.
- Lead marketing efforts for parks, the museum, pool, and historic sites to enhance visibility and revenue.
- Ensure efficient point-of-sale operations and financial reporting, including inventory management and e-commerce.
- Develop and analyze reports on admissions, rentals, sales, and visitor statistics for City leadership.
- Experienced in customer service, retail management, or visitor services.
- Strong leadership skills with the ability to manage a team effectively.
- Proficient in point-of-sale systems, marketing strategies, and event coordination.
- Detail-oriented with excellent communication and organizational skills.
Minimum Required Qualifications
A Bachelor's degree in Business Administration, Retail, Marketing, Tourism or other relevant field; supplemented by a minimum of five (5) years' experience in progressively responsible positions in visitor services, marketing or sales in a parks, culture, museum or tourism related position or equivalent is required.
Knowledge of point-of-sales systems, record-keeping practices and procedures highly desirable. Excellent business math skills and writing skills required.
Special Requirements
Must have a valid Virginia driver's license.
The City of Manassas offers a variety of comprehensive benefits packages, participation in the Virginia State Retirement program, generous annual and sick leave and 13 paid holidays for full-time employees! For a full review of the City's benefits plans, please visit our Human Resources website at: