Voice Engineer
Apply NowCompany: Infosys
Location: Austin, TX 78745
Description:
Job Description
Infosys is seeking Voice Engineer This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Candidate must be located within commuting distance of Austin, TX Or be willing to relocate to the area. This position may require travel to project locations.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Deep understanding and experience with Ribbon/Sonus SBC
Voice/VoIP/SIP expert
Able to follow each leg of a call flow and perform and provide in-depth analysis on what is or is not occuring.
Platform owner, with a great degree of familiarity in linux-based appliances and operating systems
Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues.
Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and designs.
Preferred Qualifications:
4+ years of Voice Engineering, telephony experience
Proficient with developing voice solutions, support, call flow diagrams, VUI and other design documentation
Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS/Ribbon etc)
Expert with network protocols including a thorough understanding of network fundamentals
Bachelors degree in Computer Science, Engineering or related field preferred
Excellent interpersonal, collaboration and communication skills.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys is seeking Voice Engineer This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Candidate must be located within commuting distance of Austin, TX Or be willing to relocate to the area. This position may require travel to project locations.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Deep understanding and experience with Ribbon/Sonus SBC
Voice/VoIP/SIP expert
Able to follow each leg of a call flow and perform and provide in-depth analysis on what is or is not occuring.
Platform owner, with a great degree of familiarity in linux-based appliances and operating systems
Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues.
Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and designs.
Preferred Qualifications:
4+ years of Voice Engineering, telephony experience
Proficient with developing voice solutions, support, call flow diagrams, VUI and other design documentation
Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS/Ribbon etc)
Expert with network protocols including a thorough understanding of network fundamentals
Bachelors degree in Computer Science, Engineering or related field preferred
Excellent interpersonal, collaboration and communication skills.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.