VP Collections & Client Relations

SWBC is seeking a talented individual to fill a hybrid role that encompasses Collections Account Management, Performance Analysis, Vendor Management, and Product Ownership. This senior-level position will support our largest collection clients, act as a liaison between clients and our finance and reporting teams, and drive product enhancements to meet client needs and improve collections processes.

Why you'll love this role:

Joining our team offers a unique opportunity to make a significant impact in the collections business unit. This role is perfect for someone who thrives on building strong client relationships, driving strategic initiatives, and enhancing product offerings. You'll have the chance to work with our largest clients, ensuring their needs are met while collaborating with internal teams to deliver exceptional results. At SWBC, we value integrity, service, and excellence, and you'll be part of a dynamic and supportive environment that encourages professional growth and innovation.

Essential duties include the following:

• Oversees and manages collections processes for our largest clients, ensuring timely and effective recovery of outstanding debts.
• Develops and implements strategies to enhance collections efficiency and performance for tier 1 clients.
• Serves as the primary point of contact for client-facing interactions, maintaining strong relationships and managing client and vendor partnerships.
• Monitors client performance and address any issues to ensure high standards are maintained.
• Conducts detailed performance and production analysis to identify trends, optimize processes, and provide actionable insights to improve collection outcomes.
• Prepares and presents regular reports to clients and senior management, highlighting key performance metrics and areas for improvement.
• Facilitates communication with internal finance and reporting teams, ensuring client requirements are met and expectations are exceeded.
• Addresses client concerns and provide solutions to enhance client satisfaction and retention.
• Serves as a product advocate for collections-related tools and systems, suggesting and driving enhancements to meet client needs and improve operational efficiency.
• Collaborates with Product, IT and Development teams to prioritize and implement product improvements.
• Gathers and analyzes client feedback to inform product development and ensure alignment with market demands.
• Develops and implements long-term strategies to drive growth and innovation in the collections program.
• Stays abreast of industry trends and best practices to ensure the organization remains competitive and forward-thinking.

Serious candidates will possess the minimum qualifications:

• Bachelor's degree in finance, business administration, or a related field; advanced degree preferred.
• Minimum of ten (10) years Collections Management experience, preferably in the credit union or banking sectors.
• Significant experience in, account management, performance analysis, and product ownership, preferably at an executive level.
• Excellent communication and relationship management abilities
• Strong analytical skills with proficiency in performance analysis tools and techniques.
• Proven track record of managing large client accounts, driving product enhancements, and delivering exceptional results.
• Team player with excellent collaboration and team building skills.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.