VP, Inside Sales

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a VP, Inside Salesto join our team!

Reporting to Originations Leadership, this position manages a team of resources responsible for inside sales, ensuring the achievement of revenue targets, sales performance metrics, and overall business growth. This role oversees a high-performing team of Account Executives, Loan Officers, and Sales Managers, driving strategic initiatives to optimize sales processes, enhance customer engagement, and expand market share.

Additionally, the VP, Inside Sales collaborates closely with executive leadership to develop and execute strategies that align with the company's mission, vision and financial goals, while ensuring compliance with all mortgage lending regulations.

Qualifications Include:

• Bachelor's degree in Business, Finance, or related field (or equivalent combination of years of experience with High School Diploma/GED)
• Active NMLS license is required with a strong knowledge of regulatory requirements for mortgage lending
• 10+ years' experience in mortgage sales, including purchase and refinance transactions
• 5+ years' experience managing people and leading teams
• Demonstrable experience analyzing sales data, identifying trends, and developing data-driven strategies to optimize performance and revenue growth
• Prior experience with CRM systems (e.g., Encompass, Salesforce) and sales automation tools to drive efficiencies and performance
• Strong skills and experience in MS Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Effective management skills include talent selection, training, coaching, mentorship, and performance management
• Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to quickly establish credibility; coupled with recognizing and supporting the organization's culture, values, and priorities
• Collaborative and consultative work style
• Able to manage and lead change; agile; high learning agility
• Client-focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results
• Strong analytical skills coupled with sound judgment; strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills with the ability to effectively lead matrix teams
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
• Self-directed; ability to proactively surface questions, opportunities, issues and concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Submit Your Resume to Learn More

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $150,000.00-$200,000.00 annually
• This position is eligible for a quarterly incentive

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.