VP of CRHPP
Apply NowCompany: Coffee Regional Medical Center
Location: Douglas, GA 31533
Description:
Coffee Regional Medical Center
VP of CRHPP
POSITION SUMMARY
Departments managed/supervised
o Central Billing Office
o All CRPP Facilities and Practices
Directs all aspects of the Physician Practices
Manages and supervises all areas of practices' personnel
Supports providers
Manages Central Billing Office and revenue cycle of practices
OVERVIEW
The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.
QUALIFICATIONS
A. Position standards
Excellent customer service skills.
Reads and understands the English language.
Ability to think critically and analytically with little or no supervision
Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
Ability to process information and prioritize
Possesses exceptional verbal and written communication skills
Possesses independent work habits, is self-reliant and self-directed
Ability to learn, adapt, and change as required by the job functions
Ability to maintain absolute confidentiality of material and information accessed and reviewed
Basic computer literacy
Ability to move freely, reach, bend, and complete light lifting
Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
Ability to maintain attendance to meet standard job practices
Serves as a role model to staff throughout the organization.
B. Education
Bachelor's Degree in Health Administration or related field, Masters preferred
C. Licensure
Nursing licensure/experience preferred, CPR certified
D. Experience
10+ years experience in all aspects of a physician practice including management, billing, coding, compliance, clinical services, etc....
E. Interpersonal skills
F. Essential technical/motor skills
G. Essential physical requirements
Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - 50-75%
Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently -
H. Essential mental requirements
I. Essential sensory requirements
J. Other
K. Equipment used
OTHER QUALIFICATIONS
A. Exposure to hazards (body fluid exposure level)
Level III
B. Age of Patient Populations Served
No patient contact - none
LEADERSHIP COMPETENCIES
Goal Achiever - If you can't measure it, you can't improve it. (First law of measurement)
o Sets and shares goals and high expectations in alignment with the mission of CRMC. Motivates performance. Establishes measures to achieve goals-results driven. Aligns operational and financial results.
Coach - If you are coasting - You are going down hill. (First law of competitive physics)
o Leads by example, teaches others. Inspires and challenges others to effective and higher levels of performance. Seeks feedback. Promotes fun in the workplace. Encourages lifetime learning and growth.
Communicator - If you and I are always in agreement, one of us is not necessary. (First law of diversity)
o Articulates thoughts effectively using a positive manner. Gives and is open to feedback. Understands the importance of and uses good listening skills. Keeps others informed using most effective method of communication. Shares information openly. Proficient with all communication tools.
Team-Oriented - Leadership is an action, Not a Title. (Second law of leadership)
o Selects and hires well. Focuses on employee retention. Creates espirit de corps. Effectively deals with non-performing employees. Interacts successfully throughout CRMC. Cooperates. Is accessible. Achieves consensus when appropriate. Support and encourages co-workers.
Innovator - If everyone is doing it, either it is the wrong thing or it is too late. (Second law of strategy)
o Seeks creative ways to solve problems, achieve growth or reduce costs. Willing to lead. Risk-taker. Open to ideas of others. Enjoys a challenge. Willing to make mistakes. Seeks out best practices and adopts them.
Commitment to Service - Do the Right Thing. (First law of leadership)
o Committed to excellence in customer service and operational performance. Customer focused. Cares for others. Self-sacrificing. Understands and believes in the mission of CRMC.
Can Organize and Prioritize - Ready....Aim....Fire.... (First law of strategy)
o Uses own and others' time wisely. Sets and responds to priorities. Proactive and flexible. Plans and arranges for an orderly workplace. Ensures most efficient tools are available. Follows through. Assess the environment and establishes a strategic direction.
Rewards/Recognizes - Behaviors that are rewarded are repeated. (B. F. Skinner law of behavior modification)
o Understands the motivational value of rewards. Values work and excellent performers. Regularly and routinely recognizes staff with timely and consistent rewards, based on clear expectations. Finds new ways to recognize staff and have their achievements recognized and valued interdepartmentally.
Resourceful - There is no right way. (First law of management)
o Persistent in finding ways to accomplish tasks. Uses all resources responsively and creatively.
Personal Mastery - Stop and smell the roses. (First law of leadership stamina)
o Continuous self-evaluation to understand strengths, weaknesses and motivations. Demonstrates appropriate emotional responses. Involves people with strengths he/she does not possess. Holds self-accountable for actions. Self-confident.
Overall Rating for Leadership Competencies
JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS
Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.
Manages human resources to ensure quality services and promotes positive employee relationships as evidenced by:
o Consistently and fairly implements HR policies.
o Follows progressive disciplinary action process, or oversees subordinates in doing so, in order to maintain productivity and performance standards.
o Provides supporting investigatory documentation to validate final outcomes.
o Collaborates with HR on the recruitment and selection of qualified employment candidates, following all policies, guidelines, and applicable laws.
o Develops performance goals/objectives with each staff member to promote maximum productivity, proficiency, and professional growth, as evidenced by written goals on performance appraisals.
o Effectively communicates departmental, organizational, and industrial information to staff.
o Employee performance appraisals are completed thoroughly and submitted on time
o Maintains effective and appropriate staffing by monitoring employee turnover, overtime and absenteeism.
o Is recognized as a positive role model.
Accurately identifies real/potential problems affecting service and implements solutions with follow-through and communication as evidenced by:
o Responds to reported problems/complaints based on urgency.
o Fully documents complaints, investigative findings, and follow-up (i.e. letters, reports)
o If corrective action is identified, a plan is implemented within the time-frame specified and evaluated for effectiveness.
o Identifies potential for problems within existing systems by direct observation or analysis of date.
Develops, implements, and evaluates an ongoing service programs that ensure quality programs consistent with the hospital mission as evidenced by:
o Performs/participates in assessment of programs.
o Based on assessment, develops program proposals.
o Implements programs within defined parameters.
o Establishes systems to measure effectiveness of the new programs.
o Evaluates ongoing programs as prescribed in the current systems.
Monitors compliance with regulatory, accrediting, and organizational policies for services and environmental and personnel safety as evidenced by:
o Establishes systems to evaluate compliance with regulatory agencies, hospital policy and procedure and environmental safety.
o Monitors compliance with certifications/mandatory educational program attendance by QI, reports, meetings, minutes and observation.
Is responsible for the operational excellence and ensures that department(s) deliver quality services as evidenced by:
o Manages all activities so that quality services are provided in an efficient and effective manner.
o Services provided meet all applicable regulatory requirements.
o Maintains an effective quality improvement program, as evidenced by reports.
o Quality improvement programs meet TJC and other regulatory agency requirements, as evidenced by review. score: N/A
Is responsible for the fiscal management of department(s) and ensures the proper utilization of the organization's financial resources as evidenced by:
o Budget is accurate, complete and submitted by due date.
o Monitors budget expenditures as reflected in accurate analysis.
o Develops, prioritizes and defends a capital equipment budget.
o Effectively utilizes resources within an established budget and notifies vice president of all variances anticipated, or accrued to maintain department services.
o Recommends ways to reduce expenditures and enhance revenues without compromising quality of services.
o Implements methods for inventory control that minimizes waste and emergency orders.
o Works closely with billing department to ensure accuracy if applies to department.
Seeks new program strategies and enhancements that will expand or improve services as evidenced by:
o Explores required resources and reviews impact.
o Initiates program proposals and submits for consideration.
o Actively leads service, departmental and organizational-wide committees.
VP of CRHPP
POSITION SUMMARY
Departments managed/supervised
o Central Billing Office
o All CRPP Facilities and Practices
Directs all aspects of the Physician Practices
Manages and supervises all areas of practices' personnel
Supports providers
Manages Central Billing Office and revenue cycle of practices
OVERVIEW
The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.
QUALIFICATIONS
A. Position standards
Excellent customer service skills.
Reads and understands the English language.
Ability to think critically and analytically with little or no supervision
Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
Ability to process information and prioritize
Possesses exceptional verbal and written communication skills
Possesses independent work habits, is self-reliant and self-directed
Ability to learn, adapt, and change as required by the job functions
Ability to maintain absolute confidentiality of material and information accessed and reviewed
Basic computer literacy
Ability to move freely, reach, bend, and complete light lifting
Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
Ability to maintain attendance to meet standard job practices
Serves as a role model to staff throughout the organization.
B. Education
Bachelor's Degree in Health Administration or related field, Masters preferred
C. Licensure
Nursing licensure/experience preferred, CPR certified
D. Experience
10+ years experience in all aspects of a physician practice including management, billing, coding, compliance, clinical services, etc....
E. Interpersonal skills
F. Essential technical/motor skills
G. Essential physical requirements
Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - 50-75%
Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently -
H. Essential mental requirements
I. Essential sensory requirements
J. Other
K. Equipment used
OTHER QUALIFICATIONS
A. Exposure to hazards (body fluid exposure level)
Level III
B. Age of Patient Populations Served
No patient contact - none
LEADERSHIP COMPETENCIES
Goal Achiever - If you can't measure it, you can't improve it. (First law of measurement)
o Sets and shares goals and high expectations in alignment with the mission of CRMC. Motivates performance. Establishes measures to achieve goals-results driven. Aligns operational and financial results.
Coach - If you are coasting - You are going down hill. (First law of competitive physics)
o Leads by example, teaches others. Inspires and challenges others to effective and higher levels of performance. Seeks feedback. Promotes fun in the workplace. Encourages lifetime learning and growth.
Communicator - If you and I are always in agreement, one of us is not necessary. (First law of diversity)
o Articulates thoughts effectively using a positive manner. Gives and is open to feedback. Understands the importance of and uses good listening skills. Keeps others informed using most effective method of communication. Shares information openly. Proficient with all communication tools.
Team-Oriented - Leadership is an action, Not a Title. (Second law of leadership)
o Selects and hires well. Focuses on employee retention. Creates espirit de corps. Effectively deals with non-performing employees. Interacts successfully throughout CRMC. Cooperates. Is accessible. Achieves consensus when appropriate. Support and encourages co-workers.
Innovator - If everyone is doing it, either it is the wrong thing or it is too late. (Second law of strategy)
o Seeks creative ways to solve problems, achieve growth or reduce costs. Willing to lead. Risk-taker. Open to ideas of others. Enjoys a challenge. Willing to make mistakes. Seeks out best practices and adopts them.
Commitment to Service - Do the Right Thing. (First law of leadership)
o Committed to excellence in customer service and operational performance. Customer focused. Cares for others. Self-sacrificing. Understands and believes in the mission of CRMC.
Can Organize and Prioritize - Ready....Aim....Fire.... (First law of strategy)
o Uses own and others' time wisely. Sets and responds to priorities. Proactive and flexible. Plans and arranges for an orderly workplace. Ensures most efficient tools are available. Follows through. Assess the environment and establishes a strategic direction.
Rewards/Recognizes - Behaviors that are rewarded are repeated. (B. F. Skinner law of behavior modification)
o Understands the motivational value of rewards. Values work and excellent performers. Regularly and routinely recognizes staff with timely and consistent rewards, based on clear expectations. Finds new ways to recognize staff and have their achievements recognized and valued interdepartmentally.
Resourceful - There is no right way. (First law of management)
o Persistent in finding ways to accomplish tasks. Uses all resources responsively and creatively.
Personal Mastery - Stop and smell the roses. (First law of leadership stamina)
o Continuous self-evaluation to understand strengths, weaknesses and motivations. Demonstrates appropriate emotional responses. Involves people with strengths he/she does not possess. Holds self-accountable for actions. Self-confident.
Overall Rating for Leadership Competencies
JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS
Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.
Manages human resources to ensure quality services and promotes positive employee relationships as evidenced by:
o Consistently and fairly implements HR policies.
o Follows progressive disciplinary action process, or oversees subordinates in doing so, in order to maintain productivity and performance standards.
o Provides supporting investigatory documentation to validate final outcomes.
o Collaborates with HR on the recruitment and selection of qualified employment candidates, following all policies, guidelines, and applicable laws.
o Develops performance goals/objectives with each staff member to promote maximum productivity, proficiency, and professional growth, as evidenced by written goals on performance appraisals.
o Effectively communicates departmental, organizational, and industrial information to staff.
o Employee performance appraisals are completed thoroughly and submitted on time
o Maintains effective and appropriate staffing by monitoring employee turnover, overtime and absenteeism.
o Is recognized as a positive role model.
Accurately identifies real/potential problems affecting service and implements solutions with follow-through and communication as evidenced by:
o Responds to reported problems/complaints based on urgency.
o Fully documents complaints, investigative findings, and follow-up (i.e. letters, reports)
o If corrective action is identified, a plan is implemented within the time-frame specified and evaluated for effectiveness.
o Identifies potential for problems within existing systems by direct observation or analysis of date.
Develops, implements, and evaluates an ongoing service programs that ensure quality programs consistent with the hospital mission as evidenced by:
o Performs/participates in assessment of programs.
o Based on assessment, develops program proposals.
o Implements programs within defined parameters.
o Establishes systems to measure effectiveness of the new programs.
o Evaluates ongoing programs as prescribed in the current systems.
Monitors compliance with regulatory, accrediting, and organizational policies for services and environmental and personnel safety as evidenced by:
o Establishes systems to evaluate compliance with regulatory agencies, hospital policy and procedure and environmental safety.
o Monitors compliance with certifications/mandatory educational program attendance by QI, reports, meetings, minutes and observation.
Is responsible for the operational excellence and ensures that department(s) deliver quality services as evidenced by:
o Manages all activities so that quality services are provided in an efficient and effective manner.
o Services provided meet all applicable regulatory requirements.
o Maintains an effective quality improvement program, as evidenced by reports.
o Quality improvement programs meet TJC and other regulatory agency requirements, as evidenced by review. score: N/A
Is responsible for the fiscal management of department(s) and ensures the proper utilization of the organization's financial resources as evidenced by:
o Budget is accurate, complete and submitted by due date.
o Monitors budget expenditures as reflected in accurate analysis.
o Develops, prioritizes and defends a capital equipment budget.
o Effectively utilizes resources within an established budget and notifies vice president of all variances anticipated, or accrued to maintain department services.
o Recommends ways to reduce expenditures and enhance revenues without compromising quality of services.
o Implements methods for inventory control that minimizes waste and emergency orders.
o Works closely with billing department to ensure accuracy if applies to department.
Seeks new program strategies and enhancements that will expand or improve services as evidenced by:
o Explores required resources and reviews impact.
o Initiates program proposals and submits for consideration.
o Actively leads service, departmental and organizational-wide committees.