VP of Global Sales & Customer Success

About StoneAge

StoneAge is the global leader in designing and manufacturing high-pressure waterblast tooling and automated, IoT-enabled/robotic equipment, based in Durango, CO., with five subsidiaries in four countries. Think squirt guns on steroids run by humans and robots! We are an innovative, employee-owned company that aims to change our industry and the world through advancing technical products and services - and with our unique, people-centric culture.

VP of Global Sales and Customer Success

JOB SUMMARY

At StoneAge, we count on the executive team to solve complex business problems creatively and passionately, always ready to learn something new. We're seeking an experienced Vice President of Sales and Customer Success to join us in this mission, with a focus on developing global sales strategies aligned with the company vision and strategic plan, driving sales growth, contributing to product strategy, overseeing sales, customer success/field services and customer partnerships. Together with other executive team members, the Vice President of Global Sales and Customer Success will execute the company strategic plan - focusing on expanding customer segments and business partnerships - and ultimately driving new sales growth. The Vice President of Global Sales and Customer Success will also be instrumental in creating a strategic plan for boosting revenue streams.

Personal attributes that will lead to success in this role include an ownership mindset, positive attitude, high emotional intelligence, leadership and teamwork, a drive to surpass company goals, excellent listening skills, and a deep commitment to outstanding customer care. Must be an exceptional collaborator as our ownership culture is built on working together across departments and functions to deliver upon the StoneAge Assurance Promise.

ESSENTIAL FUNCTIONS

• Partner with senior leadership to develop and execute the company's strategic plan
• Ensure performance, strategy, and alignment of the company's revenue-generating departments
• Manage the global sales and customer success/field services teams to drive business growth across all customer segments and partner with Marketing on initiatives and strategies to land new customers and improve the customer experience
• Cultivate a team culture aligned with the StoneAge OWN IT Mindset. Hold three OWN IT performance reviews with direct reports, providing feedback and supporting personal and professional growth
• Build and maximize strategic customer and dealer partnerships
• Monitor the revenue pipeline and leads, adjusting as necessary for sustainable growth
• Create comprehensive sales strategies focused on earning new business to meet aggressive short-term and long-term growth goals
• Drive continuous improvement by building, improving, and optimizing systems, processes, tools, teams, and activities that profitably and sustainably grow revenue, , customers, and value
• Implement and manage sales forecasting processes that accurately predict future revenue performance. Partner with the VP of Global Operations and the ops team to ensure forecasting efforts are appropriately integrated with other planning processes (e.g., S&OP)
• Drive execution and operational excellence. Translate strategic priorities into operational reality, aligning communication, accountability, resource capabilities, internal processes, and key performance indicators to ensure that strategic priorities yield measurable and sustainable results

Sales Leadership

• Design, implement, and manage market segment sales forecasting, planning, and budgeting processes to ensure these plans are integrated with all StoneAge departmental plans
• Develop, approve, and implement rental, product distribution, and sales channel strategies for all market segments
• Develop and maintain relationships with key dealers, contractors, and asset owners globally
• Develop key metrics used to measure the success of key team initiatives and sales programs
• Ensure there are processes to monitor dealer, customer, market, and competitor activity
• Research current and future competition as it pertains to Sales Strategy, keeping the Marketing, Product Strategy, and Executive Management teams apprised of changes in the competitive landscape
• Work closely with Product Strategy Leadership to develop and guide StoneAge's product roadmap. Assist in collecting data and trends on current and new products while ensuring that product plans are completed and executed
• Identify, prioritize, and recommend the use of enabling technologies that will support the sales organization's efficiency, such as Salesforce, dealer portal, and online buying platform
• Constantly monitor the competitive landscape and market conditions to identify opportunities, issues, and risks
• Collaborate with Product Strategy Leadership and Director of Marketing to create go-to-market strategies and develop new product launch campaign requirements
• Advise and partner with the Director of Marketing and the marketing team on developing marketing strategy and content creation
• Partner with Marketing to execute a marketing automation and AI plan to drive sales, increase brand awareness, and better understand customer buying trends

Customer Success/Field Services Leadership

• Deploy the newly formed customer success program to customers and the StoneAge dealer network worldwide
• Support and guide the sales/customer success team in conducting regular strategic account planning and applicable Quarterly Business Reviews (QBRs) with top StoneAge customers
• Optimize Customer Net Promoter Score (NPS)
• Maximize adoption of StoneAge software-enabled hardware solutions
• Ensure customer escalation process is working effectively and that all product issues from the field are being appropriately communicated to all stakeholders
• Ensure StoneAge is creating and delivering best-in-class product training to internal stakeholders and external customers

KNOWLEDGE AND TRAINING REQUIREMENTS

• 10 + years in diverse leadership roles, driving and implementing revenue growth
• Proven track record of growing revenue through sales, new product development, marketing, branding, and partnerships
• Experience selling and positioning software-enabled hardware, preferably in Industrial
• Experience overseeing and building sales and customer success teams
• Experience in industrial product manufacturing is required and in the oil and gas industry is preferred.
• Experience creating and executing a subscription service strategy
• Ability to craft and execute a business strategy effectively
• Experience in making decisions based on business metrics
• Inspirational leadership style and hands-on approach
• Strong technical experience with Salesforce and other business productivity tools
• Embrace and exemplify the StoneAge "OWN IT" mindset daily
• Prefer a Master's degree (or equivalent experience) in business administration or related field

OTHER INFORMATION

• Travel is required
• Extended working hours may be needed during peak seasons or project deadlines

TEAM CULTURE

• Customer-Focused: Passionate about delivering outstanding customer service.

• Dedicated: Hardworking, trustworthy, and committed to giving 100% daily. "It's not my job" doesn't exist here.

• Adaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems.

• Positive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace.

• Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.

StoneAge is an Equal Opportunity Employer and we are founded on equity and inclusiveness. We are committed to a work environment that supports, inspires, and respects all individuals and in which people processes are achievement-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Benefits

StoneAge offers a comprehensive benefits program that includes:

• We are an Employee-Owned Company
• Profit Sharing
• Group health, dental, and vision insurance
• Life insurance
• Long-term disability insurance
• 3 weeks Paid time off plus 1 week of Personal Time
• Paid holidays
• 401(k) plan with a guaranteed match
• Paid parental leave
• Wellness rewards program, and much more!

Even more exciting, we are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year.

Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.

Please visit our website at www.stoneagetools.com to get a better sense of our company and our employee-owned culture!

This position will remain open for 180 days. Applications will be reviewed on a rolling basis, and candidates are encouraged to apply as soon as possible for full consideration. Internal candidates may be considered as part of the hiring process. We encourage all qualified applicants to apply.

Other details

• Job Family Executives
• Pay Type Salary
• Min Hiring Rate $200,000.00
• Max Hiring Rate $230,000.00
• Travel Required Yes
• Travel % 50
• Required Education Bachelor's Degree

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