Warehouse General Manager

The Warehouse General Manager position- (West Coast Operations) is responsible for overseeing all aspects of the facility's operations, ensuring smooth daily execution across departments while maintaining a sharp focus on cost control, process discipline, and team leadership. This role requires a hands-on leader who thrives in a dynamic environment and is passionate about building and developing high-performing teams.

Key Responsibilities:

Warehouse & Facility Operations

• Oversee all warehousing functions including receiving, put-away, inventory control, picking, shipping, and logistics.
• Ensure operational efficiency, accuracy, and safety throughout the warehouse.
• Build and lead the development of comprehensive standard operating procedures (SOPs) for warehouse operations to streamline workflows, reduce waste, and improve overall efficiency.
• Manage inbound and outbound freight performance, costs, and carrier relationships.
• Maintain and optimize demo inventory pools for tradeshows and marketing events.
• Oversee general facility maintenance and upkeep, ensuring a clean, safe, and productive environment.

Cross-Functional Leadership

• Lead and develop a cross-functional team including warehouse staff, quality control, customer service, field technicians, and technical repair teams.
• Directly manage the customer service and technical support teams to ensure world-class support and resolution of customer inquiries.
• Foster collaboration across teams and with corporate headquarters to ensure aligned goals and consistent service standards.
• Drive continuous improvement initiatives across all operational areas.

Quality Control & Service

• Oversee product inspections and quality assurance processes at the point of receipt.
• Ensure service and repair teams meet turnaround targets and maintain technical excellence.
• Implement and enforce SOPs to enhance operational discipline and reduce variation.

Budget & Performance Management

• Own the facility's operational budget, including freight, logistics, staffing, and maintenance costs.
• Track and report KPIs related to inventory accuracy, order fulfillment, freight spend, and team performance.
• Drive operational cost savings without compromising quality or service.

People Development & Culture Building

• Build a culture of accountability, engagement, and followership across all departments.
• Set clear goals and development plans for team members.
• Provide coaching, feedback, and support to enable long-term career growth within the organization.
• Lead by example with a positive, solutions-oriented mindset.

Qualifications

• 4+ years of experience in facilities, operations, or warehouse management, preferably in a distribution, service, or technical support environment.
• Proven success in managing cross-functional teams with a hands-on leadership style.
• Strong understanding of logistics, inventory management, and quality control.
• Demonstrated experience creating and implementing SOPs to improve operational performance.
• Excellent communication, decision-making, and organizational skills.
• Experience managing operational budgets and performance metrics.
• Proficiency in ERP and WMS systems.

Preferred Qualifications

• Background in technical services or field repair operations.
• Experience managing tradeshow/demo inventory or similar environments.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.