Web Support Lead

Job Title: Web Support Lead

Location: Fully Remote

Salary: DOE + full benefits

Clearance: Active Public Trust (or ability to obtain)

Job Responsibilities

The Web Support Lead is responsible for the management and coordination of Web Support activities. The Web Support Lead must demonstrate experience and/or knowledge related to:

• Diagnosing user agent detection issues.
• Submitting patches that fix issues in open-source web frameworks.
• Creating tools to assist in understanding compatibility issues.
• Thinking critically about the best way to push the web forward.
• Becoming proficient with GAO's current code base, multiple languages (JS, Python, C++), and development tools, as well as leading GAO in adopting new technologies.
• Proposing, designing, and implementing industry-leading solutions for implementing browser-based solutions across a broad array of devices.
• Participating in and contributing to the planning process for new features and projects.
• Working with expert user interface (UI) designers and product managers to understand and refine the scope of incoming projects, and to ensure deliverables meet an unreasonably high-quality bar.
• Assisting in Agile and SAFe management.
• Working with the engineering team to understand and respond to their needs.
• Defining test strategies, comprehensive understanding of system use cases.
• Developing test plans in line with SAFe methodologies.
• Implementing security changes in-line with approved baselines and NIST Special Publications and other benchmarks.

Requirement Skills/Qualifications

• 5+ years' experience in web systems environments which includes web application installations, upgrades, and deployment of servers/ systems that support/ host web applications.
• Knowledge of HTML, CSS, JavaScript, and server-side languages such as PHP, Python, or Node.js.
• Familiarity with content management systems like WordPress, Drupal, or Joomla.
• Understanding of web servers (Apache, Nginx) and cloud platforms (AWS, Azure, Google Cloud).
• Experience with databases like MySQL, PostgreSQL, or MongoDB
• Ability to diagnose and resolve technical issues related to web performance, security, and user access.

Education

• Bachelor's degree in computer science, Information Technology, or a related field.