WFS Program Manager

TITLE: WFS Program Manager

REPORTS TO: Senior Director

FLSA STATUS: Full-Time; Exempt

SUMMARY

Primary role is to partner with WFS Team to support clients and MSP's with their staffing needs by performing a wide variety of scheduling and administrative duties required to place providers on assignment. Optimize revenue and profit potential, customer satisfaction and retention with client organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enter job details into CRM.
• Communicate job details to recruiters so they understand client needs and opportunities.
• Receive submittals from Recruiters and present qualified candidates to clients.
• Establish and build strong working relationships with assigned clients to promote customer loyalty and business growth.
• Partner with Support Services to ensure timesheets are collected on time and that providers and clients are paid and invoiced correctly.
• Manage multiple MSP/VMS platforms.
• Expected to meet daily, weekly, monthly activity metrics and goals.
• Manage assignment extensions and scheduling calendars for assigned clients.
• Work with recruiters and AMs to resolve assignment issues to ensure assignments are maintained.
• Collaborate with Quality Assurance and Licensing teams along with Recruiters when needed to ensure providers start on time.
• Troubleshoot provider performance issues with assigned Recruiters.
• Assist in the Onboarding process per client's needs.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS

• BS/BA preferred.
• Enthusiastic, goal oriented, organized, dedicated, focused, and driven individual.
• Track record of hard work, customer success and strong business experience.
• Must have proven phone, written, and verbal communication skills.
• Must be highly motivated and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills.
• Must be organized, detail-oriented, highly responsive, and customer focused with solid process orientation.