Workplace Experience Manager
Apply NowCompany: SPS-North America
Location: Los Angeles, CA 90011
Description:
JOB DESCRIPTION
Workplace Experience Manager
The ideal candidate will join SPS in creating an exceptional workplace experience and become part of a cutting-edge environment providing world-class service, linking in with the future workplace. This colleague will be responsible for developing and managing the workplace experience strategy for our client's site that is a compelling destination and home to the next generation's workplace. This position is responsible for leading and guiding workplace experience at the site while creating a bridge to the outside community, planning a variety of events and more.
JOB SUMMARY
The Workplace Experience Manager is a warm and welcoming, innovative, agile, tech-savvy individual, and a detail oriented, skilled planner and project manager. They are responsible for creating, organizing, planning and monitoring our client's work environment by providing world-class service and community events to their teams.
The manager is responsible for supporting a workplace experience strategy at the site, for a customer who has presence across the US. The Workplace Experience Manager will be executing plans aligned to the overall strategy ranging from visitor and arrival experiences, firm events and celebrations, supporting team lead administrative functions in various workstreams and more. They will lead, develop and deliver an exceptional curated experience for clients, colleagues and guests. The Workplace Experience Manager is responsible for leading all aspects of front-of-house service programming and training on this account. Working closely with each site manager ensuring flawless execution of service.
Partnering closely with the customer, the Workplace Experience Manager will also create the best possible environment for innovative collaboration by:
making spaces (e.g. working, collaboration, visiting office experiences, meeting, event) inspiring and engaging
configuring space for different types of teamwork
supporting client-side key functions
providing inspirational talks and content - not business as usual
reconfiguring space and adding inspirational elements to energize teams and shift perspectives in workshops and events
KEY RESPONSIBILITIES Partners with customers to tailor experience initiatives to customer purpose, strategy and mission critical activities
Brings the latest trends, inspiration and thinking within workplace design, experiences and engagement to our customer's site
Architects memorable experiences for our customer's site, delivered through talented service employees and subject matter experts
Delivers workplace programming to network of offices working with the site managers for each location, creating a unified and consistent service standard
Shares knowledge from the SPS network of creating workplace experiences across many different industries
Partners closely with food services/catering lead and other client partners for event planning and production to ensure a one team approach and seamless service for visiting partners and clients
Leads site tours for guests of our customer and SPS
Embeds into the site environment working alongside our service teams for the employees of the company
Recognizes celebrates that people have different needs based on their role, demographics and culture
Observes the workplace environment and culture to identify the experiential needs across all SPS operational touchpoints
Accelerates improvement in workplace energy and engagement by serving as a process catalyst
Advises on how to develop an environment for increased creativity and productivity
Connects operational needs with service deliveries to implement the workplace strategy and design aiming to benefit all employees
Measures the success of events and curated experiences through quantitative and qualitative methods
Presents workplace experience monthly reports including curated events, return on investment (ROI) and benefits
Manages any Workplace Experience Coordinator positions at the site (including recruiting, orienting, supervising, training, evaluating and recognizing) through a matrix reporting line
REQUIREMENTS
Bachelor's degree in business, hospitality, marketing or similar
5+ years of work experience in a similar role (e.g. facilities management, event management, concierge, hospitality, front desk)
Previous management experience overseeing 5-10 employees
Demonstrated leadership and vision in managing and influencing people
Experience in planning, budgeting and marketing
Strong computer proficiency skills (Word, Excel, PowerPoint)
Demonstrates excellent interpersonal skills
Can effectively communicate and relate to all levels within and outside the organization
Creates and builds positive and productive relationships
SUCCESS CRITERIA Comply with safety rules, policies and procedures
Clear linkage between SPS vision and client needs
Heavy emphasis on customer service and partnering with executive, facilities management and multiple vendor representatives
Maintain clean work area
Communicate with the team, manager, co-workers and clients professionally
Perform work assignments in a team with other employees as needed
Fill in during staff shortage
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems and the environment
Instill trust
Demonstrate outstanding organizational skills and attention to detail
KEY AREAS OF COLLABORATION & INFLUENCE Realize the importance of a team working environment
Communicate and work effectively across all service line teams of the site (SPS, other service providers and customer functions)
Collaborate with colleagues across the company so that information is disseminated effectively
Participate in project groups and meetings as required
Promote the vision and values of SPS
Transfer best practice
Use the site to promote and further develop SPS
PHYSICAL DEMANDS
Sitting at a computer for 50% of the time
Walking/inspecting the site 50% of the time
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ABOUT SPS
Salary: $90,000 - $110,000
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.
In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
We encourage candidates to review all our job listings and learn more about SPS at our company website www.spsglobal.com.
WHAT WE OFFER
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy
Workplace Experience Manager
The ideal candidate will join SPS in creating an exceptional workplace experience and become part of a cutting-edge environment providing world-class service, linking in with the future workplace. This colleague will be responsible for developing and managing the workplace experience strategy for our client's site that is a compelling destination and home to the next generation's workplace. This position is responsible for leading and guiding workplace experience at the site while creating a bridge to the outside community, planning a variety of events and more.
JOB SUMMARY
The Workplace Experience Manager is a warm and welcoming, innovative, agile, tech-savvy individual, and a detail oriented, skilled planner and project manager. They are responsible for creating, organizing, planning and monitoring our client's work environment by providing world-class service and community events to their teams.
The manager is responsible for supporting a workplace experience strategy at the site, for a customer who has presence across the US. The Workplace Experience Manager will be executing plans aligned to the overall strategy ranging from visitor and arrival experiences, firm events and celebrations, supporting team lead administrative functions in various workstreams and more. They will lead, develop and deliver an exceptional curated experience for clients, colleagues and guests. The Workplace Experience Manager is responsible for leading all aspects of front-of-house service programming and training on this account. Working closely with each site manager ensuring flawless execution of service.
Partnering closely with the customer, the Workplace Experience Manager will also create the best possible environment for innovative collaboration by:
making spaces (e.g. working, collaboration, visiting office experiences, meeting, event) inspiring and engaging
configuring space for different types of teamwork
supporting client-side key functions
providing inspirational talks and content - not business as usual
reconfiguring space and adding inspirational elements to energize teams and shift perspectives in workshops and events
KEY RESPONSIBILITIES Partners with customers to tailor experience initiatives to customer purpose, strategy and mission critical activities
Brings the latest trends, inspiration and thinking within workplace design, experiences and engagement to our customer's site
Architects memorable experiences for our customer's site, delivered through talented service employees and subject matter experts
Delivers workplace programming to network of offices working with the site managers for each location, creating a unified and consistent service standard
Shares knowledge from the SPS network of creating workplace experiences across many different industries
Partners closely with food services/catering lead and other client partners for event planning and production to ensure a one team approach and seamless service for visiting partners and clients
Leads site tours for guests of our customer and SPS
Embeds into the site environment working alongside our service teams for the employees of the company
Recognizes celebrates that people have different needs based on their role, demographics and culture
Observes the workplace environment and culture to identify the experiential needs across all SPS operational touchpoints
Accelerates improvement in workplace energy and engagement by serving as a process catalyst
Advises on how to develop an environment for increased creativity and productivity
Connects operational needs with service deliveries to implement the workplace strategy and design aiming to benefit all employees
Measures the success of events and curated experiences through quantitative and qualitative methods
Presents workplace experience monthly reports including curated events, return on investment (ROI) and benefits
Manages any Workplace Experience Coordinator positions at the site (including recruiting, orienting, supervising, training, evaluating and recognizing) through a matrix reporting line
REQUIREMENTS
Bachelor's degree in business, hospitality, marketing or similar
5+ years of work experience in a similar role (e.g. facilities management, event management, concierge, hospitality, front desk)
Previous management experience overseeing 5-10 employees
Demonstrated leadership and vision in managing and influencing people
Experience in planning, budgeting and marketing
Strong computer proficiency skills (Word, Excel, PowerPoint)
Demonstrates excellent interpersonal skills
Can effectively communicate and relate to all levels within and outside the organization
Creates and builds positive and productive relationships
SUCCESS CRITERIA Comply with safety rules, policies and procedures
Clear linkage between SPS vision and client needs
Heavy emphasis on customer service and partnering with executive, facilities management and multiple vendor representatives
Maintain clean work area
Communicate with the team, manager, co-workers and clients professionally
Perform work assignments in a team with other employees as needed
Fill in during staff shortage
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems and the environment
Instill trust
Demonstrate outstanding organizational skills and attention to detail
KEY AREAS OF COLLABORATION & INFLUENCE Realize the importance of a team working environment
Communicate and work effectively across all service line teams of the site (SPS, other service providers and customer functions)
Collaborate with colleagues across the company so that information is disseminated effectively
Participate in project groups and meetings as required
Promote the vision and values of SPS
Transfer best practice
Use the site to promote and further develop SPS
PHYSICAL DEMANDS
Sitting at a computer for 50% of the time
Walking/inspecting the site 50% of the time
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ABOUT SPS
Salary: $90,000 - $110,000
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.
In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
We encourage candidates to review all our job listings and learn more about SPS at our company website www.spsglobal.com.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy