Lifeguard Supervisor (Start Date No Earlier Than March 3, 2025)

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Responsible for providing exceptionally enjoyable and safe pool experience for resort guests commensurate with the demands and expectations of a four-star hotel. Directs the provision of pool services, including towel issuance and inventory control. Maintains the cleanliness and physical appearance of pool area.

Essential Functions and Responsibilities

• Responsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standards
• Supervises day-to-day operations
• Assists in evaluation of changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.
• Assists in maintaining proper positioning, visibility and condition of all pool safety and rescue equipment
• Coordinates welcoming of all guest upon arrival at pool area and the immediate provision of towels
• Supervises the ongoing issuance and inventory or pool towels
• Supervises the provision of chilled towels and water spray bottles
• Supervises the provision of complimentary drinking water for pool guests
• Supervises the provision of misting service
• Supervises all guest pool activities
• Supervises set-up and tear down required for all poolside functions
• Supervises the provision of recreational items and equipment
• Supervises the cleaning, maintenance and placement of pool furniture
• Supervises the monitoring of guests leaving the pool area and the picking up of all dirty towels and garbage and the repositioning of chairs
• Turns in lost and found items throughout shift according to hotel procedures
• Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels.
• Attends all departmental meetings as scheduled
• Monitors timely logging and submittal to Security of all lost and found items
• Supervises all cabana operations
• Assist in preparing weekly schedules
• Conducts daily walk through of both Fitness Center and Kids Camp
• Coordinates and executes daily activities
• Training, spot check , coach all new Team Members to optimum performance
• Other duties as assigned

Supportive Functions and Responsibilities

• Reports to work as scheduled in proper uniform and in accordance with the company's personal appearance standards
• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel department standards, policies and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications:

• Excellent guest service skills
• Excellent oral/written communication skills
• Ability to lift 40 lbs. and pull/push 100 lbs
• Able to work a flexible schedule, including weekends and holidays

Environment and Physical Requirements:

• The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Works in outside weather conditions
• Works in wet/humid non-weather conditions
• Works in extreme heat/cold non-weather conditions
• Regularly walking, standing, bending, squatting, speaking, hearing, seeing and normal written communication
• Frequently climbing, twisting, lifting, reaching above shoulder
• Occasionally sitting

Education:

• High school degree

Experience:

• Minimum one year Supervisory experience preferred

Licenses or Certificates:

• CPR/First Aid certified preferred