Senior Technical Program Manager

Job Summary
Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Recognized as an expert in own area within organization. Provides leadership, mentoring and guidance. May participate in the development of business strategy. Decisions are far-reaching in terms of setting precedents for the business and technology.
Job Description

Core Responsibilities

• Drives the scope of programs as defined by the business requirements and budget process. Supports across domain, organization operations & high focus programs.
• Supports key intake, portfolio planning milestones for technical projects across technology etc.
• Works in an Agile mind set across all processes leading with a balance and flexibility internal and external.
• Lead organization operation programs supporting advancement in action item that impact the key NPS, eNPS and Your Voice results.
• Consults on the overall technical program management framework for an initiative.
• Able to facilitate, Center of Excellence aligned to the Program, Portfolio, Intake, Planning & Requirements.
• Ensures the Organization Operations project roadmap is prioritized, developed and delivered.
• Identifies, confirms, and acquires participation from required cross-functional teams to support matrix participation to deliver on the projects.
• Leads the development and management of program plans. Facilitates and drives the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Ensures management of upstream and downstream dependencies.
• Develops key reporting standards across the projects
• Identifies business and operational goals and successes criteria, drives the development and implementation of key goals, objectives, and successes criteria for the program with key stakeholders and core team. Raises conflicts and resolves with the appropriate level of management engagement to build consensus. Obtains and assigns resources to the program plan.
• Determines the cost and budget; performs resource forecasting.
• Proactive analysis in areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
• Identifies and helps the team make program tradeoffs to balance scope, time and costs. Ensures accurate documentation.
• Quality key project management functional responsibilities are high standard, i.e. notes, actions, project plans, etc,
• Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Drives action item resolution and tracks completion. Ensures program milestones are accomplished and ensures overall committed timelines are met. Ensures documentation of all major plan changes in scope, approach and date delivery.
• Leads senior executive readouts about program status, changes, escalations, and business case assessments. Works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
• Ensures quality of program deliverables. Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Contributes to the development and implementation of program management best practices.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance.

Technical Requirements:

• Applications (JIRA, Rally, project management software)
• Microsoft Office tools including Excel, PowerPoint
• Agile methodologies

Roles and Duties:

• Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with insights from senior staff member(s).
• Serve as the program lead for specific, defined multi-discipline technical programs or projects high degree of complexity and scope.
• Responsible for building and owning processes and drive work intake, portfolio planning, & reporting and communications.
• Responsible and accountable in the planning, development, and delivery of existing & new technical programs. Recognized as an expert in own area within and outside the organization.
• Provides Strategic thinking, leadership, mentoring and guidance.
• Participate in the development of business strategy, operating model, and proactively implement change.
• Decisions are far-reaching in terms of setting precedents for business and technology.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years +