Manager, Communications Operations

Job Summary
The Communications Operations Manager will be responsible for developing and managing the measurement and analytics framework and strategy to support the Central Division Communications team. This includes building and leading the implementation of an integrated reporting, process, infrastructure, and tools to better measure inputs, outputs, and outcomes across the function including Employee Communications, Public Relations, integrated communications campaigns, and traditional media & social media reporting, partner engagement, and internal benchmarks. This role will report directly to the Sr. Director of Communications Operations.
Job Description

Core Responsibilities

• Gather and analyze insights and data to inform priorities, strategy, and campaign / communication plan performance
• Use a consistent framework, tools and methods of measurement to track performance.
• Establish a common language and definitions of metrics to enable division wide comparison across campaigns and efforts.
• Create a consistent and highly visual report format and scorecard, process and timeline for each partner group (executives, COE, Region and Creative teams) with the information they need to make decisions.
• Ensure teams use clear and consistent critical metrics across campaigns that ladder up to business impact.
• Develop a set of benchmarks that give the context of the metrics
• Test and optimize the process and infrastructure that allows for learning over time and optimize our communications strategy on how to manage and plan initiatives.
• 
  Communications Measurement Strategy & Counsel:
  
• Assesses and understand Division Communications measurement and reporting gaps, and leads the development of roadmap and plan
• Audits current processes and reviews metrics/critical metrics at all levels
• Builds and creates a scalable infrastructure and process to provide consistency, structure, and flexibility.
• Builds standard reporting tools so all partners can easily view, input, store and visualize data and insights to more easily spot trends.
• Builds communications/gr scorecard and database for a holistic view of results across the division and year-over-year tracking capability
• Streamlines vendors and inputs to create stronger efficiencies and consistent approach
• Aligns communications measurement strategy with key business departments (Marketing and Government Relations) in addition to other Division Communication teams.
• 
  Agency & Vendor Management:
  
• Manages measurement/reporting vendors and national and local agency partners in the development of communications measurement strategy to support ownership areas
• Monitors and guides agency spend against established budgets to ensure effective resource management
• 
  Qualifications:
  
• BA/BS Degree
• Experience working in research/analytics and/or public relations, coordinated marketing or digital/social
• Experience using traditional and social media monitoring tools and related metrics reporting
• Results-oriented with proven experience in leading teams
• Positive attitude and strong attention to detail, self-starter
• Creative thinker with strong strategic attitude; solid experience in concept to execution of new ideas
• You should enjoy working in a fast-paced, multi-tasking, deadline-focused, ambiguous yet dynamic environment with constant change

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years