Manager, Digital Content Platforms

Job Summary
The Xfinity Digital Content Platform product team is searching for a Product Manager with proven success in delivering digital web (Xfinity.com) customer-facing experiences, with strong focus on Web Platform and Digital Merchandising domain. Through close collaboration with experience & design team, development, analytics, and operations teams - you will be driving the roadmap delivery of game changing features that help customers enjoy the Xfinity services they know and love.
Job Description

Core Responsibilities

• Define detailed product features on an on-going basis, create implementation plans, and aggressively identify opportunities for improvement.
• Direct product planning and scheduling based on customer & business value-driven priorities considering dev capacity.
• Initiate best practice research and benchmarking, conduct competitive analysis and develop strong understanding of stakeholders to drive decisions.
• Lead agile/SAFe workstreams to deliver quality iterative product releases.
• Guide internal and cross functional working sessions.
• Write user stories, drive grooming sessions and prioritize the backlogs of multiple products and programs.
• Collaborate with cross-functional teams to launch new services, features and enhancements, with a lens for stellar and innovative customer experiences.
• Partner closely with experience & engineering teams to ensure delivery of a best in class product experience.
• Coordinate with research & analytics teams to understand customer needs, and identifies possible solutions to meet those needs.
• Strategize with business & operations teams to define problems & solutions that increase task completion and NPS.
• Communicate vision, status, and performance metrics to key stakeholders and business leadership on a regular basis.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Minimum Requirements

• Bachelors Degree or equivalent
• 5-7+ years product management experience
• Experience delivering content platforms is a plus
• Experience delivering customer facing web or app experiences is a plus

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years