Manager, IT Operations

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. Were growing fast, constantly innovating, and couldnt be prouder to help our customers move forwardwithconfidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

The Anaplan IT team provides companywide technology and operational support and helps pave the road the rest of the company drives on. IT is often the most visible internal face of a company, and Anaplan is no different. As theManager, IT Operations, youll be the connective tissue that binds core IT OperationswithIT Engineering, marrying your operational wizardry to a robust and progressive tech stack. We delight our customers and strive for continual improvement.

You will be leading a team of IT professionals to bring truly innovative operational excellence and fulfill our customer promises hundreds of times a day. Your internal customers are in diverse levels and roles in GTM, Global Technology (GTO), G&A, and cross-functionalcollaborationwitheach group is paramount to success.Collaborationandpartnershipis paramount and the ability to successfully multitask daily operational workwithproject management will be keys to your success at Anaplan.

• Inclusivelyhire, train, and develop a team of IT professionals covering IT Support, AV, vendor management/budget spend, and other functions as we continue to build out a world class IT organization
• Join the team in a leadership position and workwithIT staff to provide superior assistance for continuous improvement of IT solutions
• Plan, coordinate, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, events, installations, and customer concerns
• Establish and maintain a positive, productive relationshipwithoperational partners and staff
• Lead infrastructure builds in new facilities
• Measure, monitor, and maintain teams ability to meet or exceed contact and resolution Service Level Agreements (SLA)
• Develop and maintain policies, procedures, and processes
• Jumpstart the development of a robust asset inventory system
• Partner heavilywithour IT COE and other internal IT groups to drive critical IT initiatives
• Travel up to 20% including international

• Attention to detail.
• Ability to define and maintain SLAs
• Construction project management experience
• Multi-million dollar budget management experience
• 2-5yearsIT management experience

• Certifications in Okta, Slack, O365, ITIL Framework, PMP or other relevant certifications
• Demonstrated experienceworkingin startups or other high paced environments

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring andworkingexperience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. Wehireyou for who you are, and we want you to bring your true self to work every day!

We will ensure that individualswithdisabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

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