Manager, B2B Field Sales (SMB)

Job Summary
Responsible for effectively managing and monitoring the sales of an integrated communication structure to small-to-medium business customers in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Assures optimal sales team staffing and training readiness of sales professionals.
Job Description

Core Responsibilities

• Maintains expertise on Company's products/services to optimally manage team sales of Comcast Ethernet, Internet, Voice, Cellular/Mobile and TV services to small-to-medium business customers.
• Ensures competence and continuity of qualified small-to-medium business Account Executives through optimum selection, training and development, appraisal and motivation techniques.
• Develops, plans and coordinates sales promotions and incentives to meet business goals and objectives. Ensures team and individual rep achievement of all sales, plus quality, goals and standards.
• Supervises employee performance and counsels and advises to ensure compatibility, maximum efficiency and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy.
• Prepares, analyzes and maintains records of individual and group sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers through experience with processing and analyzing of data.
• Designs, implements and leads overall territory team structure. Coordinates efforts with other internal teams and groups to ensure effectiveness and efficiency. Possesses excellent written and oral communications, social skills and planning and organizational skills.
• Develops and implements standard methodologies that give to improved performance and overall success through leading by example and modeling the Comcast Credo, Touchstones and Promise.
• Coaches, develops, appraises and motivates individual sales representatives to achieve and exceed assigned objectives. Educates sales professionals in sales planning tactics to support their small to medium business success by assuring compliance with interpersonal training requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as vital.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hardworking learners, users and advocates of our pioneering technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years