Assistant Director of Nursing
Apply NowCompany: NYC Health + Hospitals
Location: New York, NY 10001
Description:
NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Business Development:
1. Accountable for business development throughout NYC Health and Hospital (NYC H+H) facilities assisting providers to understand the role and benefit of community-based services in promoting patient self-management and wellness.
2. Conducts individual and group presentations on products and services in an informative, accurate, and professional manner.
3. Acts as a liaison between Community Care and all NYC Health and Hospital facilities and their providers maintaining positive working relationships with all members of the care team.
4. Generates referrals to Community Care by contributing to rounds, huddles and other care management activities to achieve admission targets for community-based care services.
5. Interprets home care policies and acts as resource for case managers, physicians, hospital and community for effective public relations and marketing of services.
6. Keeps director informed of service issues, facility changes regarding bed capacity, staff changes, new facility programs and/or procedures.
7. Resolves patient and provider complaints as related to unmet expectations in community care.
Referral Management :
1. Works with referral partners/providers to provide appropriate alternatives for patients in need of community-based services regardless the availability of a funding source.
2. Screens and identifies patient's appropriateness for home care.
3. When possible, determines availability of a funding source, assists with required authorization for payment.
4. Provides follow up services via telephone, face-to-face interaction or email with patients and other departments and service planning partners in order to obtain the information needed to complete referrals.
5. Utilizes All scripts, EPIC, E-Paces, MAPP record systems and other resources to explore patient eligibility, obtain complete referral information and document referrals.
6. Makes initial contact with patient, if possible, to screen patient for appropriateness of community-based services such as health home, home care and/or hospice services, etc.
7. Determines needs and coping skills of available caregivers that can assist in transitioning care settings.
8. Demonstrates the ability to establish an initial care plan based on drivers of utilization and unique requirements of the patient's age and developmental needs.
9. Collects appropriate medical documentation that may be required by regulation or managed care contractors.
10. Will have referrals subject to the Quality of Referral Scoring system to provided objective data on referral screening process
11. Maintains confidentiality, presents ideas in a clear and concise manner.
12. Communicates with families, referral sources and other providers regarding changes in the patient's transition to community care.
13. Implements a plan to increase referrals when business referral targets are not met.
Work Behavior :
akes initiative to solve problems independently, taking appropriate risks and problem-solving situations.
2. Correctly judges situations in which management must become involved.
3. Participates in orientation and training of new staff.
4. Contributes to building team spirit and champions team projects.
5. Demonstrates dependability and accountability for completion of assignments.
6. Volunteers when he/she sees other staff needing help.
7. Organizes work and sets priorities to achieve maximum efficiencies and a high level of productivity.
8. Gives and welcomes feedback and incorporates appropriate suggestions into own work without becoming defensive.
9. Adapts well to change in the work area, responding quickly with a positive attitude.
PERSONAL AND PROFESSIONAL SELF-DEVELOPMENT :
1. Strives for personal excellence in the specific skills and knowledge required.
2. Is open to feedback, both positive and negative.
3. Meets regulatory/licensure/certification requirements and departmental criteria for development.
4. Uses acquired information, knowledge and skills to enhance professional practice
CUSTOMER FOCUS AND ORGANIZATIONAL CITIZENSHIP :
1. Serves as a role model for NYC H+H to patients, families, co-workers and visitors.
2. Creates unique and memorable experiences for patients, families, and co-workers by relationship building and utilizing the power of storytelling and story-gathering.
3. Maintains a positive and professional demeanor, acts in a respectful, supportive and empathetic manner.
4. Demonstrates the NYC H+H Mission, Vision, Values and Culture.
5. Participate in meetings, forums, and outreach events as needed to promote At Home Programs.
6. Accepts responsibility for own work.
7. Assists coworkers and helps with other duties as assigned.
8. Adapts to changing priorities and business needs.
9. Participates in in-services and other functions.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS :
1. Incorporates knowledge of cultural differences through effective instructional interactions.
2. Comprehends principles of adult learning and incorporates them in formal and informal educational activities.
3. Remain aware of current issues/trends in healthcare and translates them to the clinical team.
4. Maintain and model ICARE values (Integrity, Compassion, Accountability, Respect and Excellence)
5. Maintains "state of the art" management/professional knowledge, credentials and skillset.
6. Functions in a way characterized by and conforming to technical and ethical standards.
7. Exhibits a courteous, conscientious and businesslike manner when interacting with all stakeholders.
8. Shows commitment to professionalism and excellence.
9. Provides leadership by satisfactorily managing relationships with and among customers (patients/clients, medical staff, volunteers, vendors, colleagues)
10. Demonstrates a capacity for accountability.
11. Is able to render decisions fairly and equitably; in a timely manner.
12. Articulates the organization's vision in understandable terms and is able to model the organization's vision.
13. Supports all appropriate hospital programs, including mandatories.
14. Develops goals, and objective and establishes plan to accomplish responsibilities.
15. Determines sources of conflict and responds timely to achieving a resolution.
16. Embraces cultural competence and incorporates the same in the daily team activities.
17. Prioritizes activities, follows through, and meets deadlines.
18. Skillfully and even handedly administers the human resources process (hiring, training, evaluating, developing, coaching and discipline) as related to the agency's policies and procedures.
19. Provides educational opportunities for staff.
Minimum Qualifications
1. Licensed and currently registered to practice as a professional nurse in New York State, plus (2) or (3), below.
2. Masters Degree in Nursing Administration, Education, Clinical Specialty or equivalent field and five years of satisfactory nursing experience, of which three years shall have been in a supervisory or teaching capacity; or a Baccalaureate Degree in Nursing and six years of satisfactory nursing experience, four years of which shall have been in a supervisory or teaching capacity.
3. A satisfactory equivalent of education and experience. However, all candidates must be licensed and currently registered to practice as a Professional Nurse in New York State.
If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume to CommunityCareC[redacted] noting the above Job ID #.81493
NYC Health and Hospitals offers a competitive benefits package that includes:
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Business Development:
1. Accountable for business development throughout NYC Health and Hospital (NYC H+H) facilities assisting providers to understand the role and benefit of community-based services in promoting patient self-management and wellness.
2. Conducts individual and group presentations on products and services in an informative, accurate, and professional manner.
3. Acts as a liaison between Community Care and all NYC Health and Hospital facilities and their providers maintaining positive working relationships with all members of the care team.
4. Generates referrals to Community Care by contributing to rounds, huddles and other care management activities to achieve admission targets for community-based care services.
5. Interprets home care policies and acts as resource for case managers, physicians, hospital and community for effective public relations and marketing of services.
6. Keeps director informed of service issues, facility changes regarding bed capacity, staff changes, new facility programs and/or procedures.
7. Resolves patient and provider complaints as related to unmet expectations in community care.
Referral Management :
1. Works with referral partners/providers to provide appropriate alternatives for patients in need of community-based services regardless the availability of a funding source.
2. Screens and identifies patient's appropriateness for home care.
3. When possible, determines availability of a funding source, assists with required authorization for payment.
4. Provides follow up services via telephone, face-to-face interaction or email with patients and other departments and service planning partners in order to obtain the information needed to complete referrals.
5. Utilizes All scripts, EPIC, E-Paces, MAPP record systems and other resources to explore patient eligibility, obtain complete referral information and document referrals.
6. Makes initial contact with patient, if possible, to screen patient for appropriateness of community-based services such as health home, home care and/or hospice services, etc.
7. Determines needs and coping skills of available caregivers that can assist in transitioning care settings.
8. Demonstrates the ability to establish an initial care plan based on drivers of utilization and unique requirements of the patient's age and developmental needs.
9. Collects appropriate medical documentation that may be required by regulation or managed care contractors.
10. Will have referrals subject to the Quality of Referral Scoring system to provided objective data on referral screening process
11. Maintains confidentiality, presents ideas in a clear and concise manner.
12. Communicates with families, referral sources and other providers regarding changes in the patient's transition to community care.
13. Implements a plan to increase referrals when business referral targets are not met.
Work Behavior :
akes initiative to solve problems independently, taking appropriate risks and problem-solving situations.
2. Correctly judges situations in which management must become involved.
3. Participates in orientation and training of new staff.
4. Contributes to building team spirit and champions team projects.
5. Demonstrates dependability and accountability for completion of assignments.
6. Volunteers when he/she sees other staff needing help.
7. Organizes work and sets priorities to achieve maximum efficiencies and a high level of productivity.
8. Gives and welcomes feedback and incorporates appropriate suggestions into own work without becoming defensive.
9. Adapts well to change in the work area, responding quickly with a positive attitude.
PERSONAL AND PROFESSIONAL SELF-DEVELOPMENT :
1. Strives for personal excellence in the specific skills and knowledge required.
2. Is open to feedback, both positive and negative.
3. Meets regulatory/licensure/certification requirements and departmental criteria for development.
4. Uses acquired information, knowledge and skills to enhance professional practice
CUSTOMER FOCUS AND ORGANIZATIONAL CITIZENSHIP :
1. Serves as a role model for NYC H+H to patients, families, co-workers and visitors.
2. Creates unique and memorable experiences for patients, families, and co-workers by relationship building and utilizing the power of storytelling and story-gathering.
3. Maintains a positive and professional demeanor, acts in a respectful, supportive and empathetic manner.
4. Demonstrates the NYC H+H Mission, Vision, Values and Culture.
5. Participate in meetings, forums, and outreach events as needed to promote At Home Programs.
6. Accepts responsibility for own work.
7. Assists coworkers and helps with other duties as assigned.
8. Adapts to changing priorities and business needs.
9. Participates in in-services and other functions.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS :
1. Incorporates knowledge of cultural differences through effective instructional interactions.
2. Comprehends principles of adult learning and incorporates them in formal and informal educational activities.
3. Remain aware of current issues/trends in healthcare and translates them to the clinical team.
4. Maintain and model ICARE values (Integrity, Compassion, Accountability, Respect and Excellence)
5. Maintains "state of the art" management/professional knowledge, credentials and skillset.
6. Functions in a way characterized by and conforming to technical and ethical standards.
7. Exhibits a courteous, conscientious and businesslike manner when interacting with all stakeholders.
8. Shows commitment to professionalism and excellence.
9. Provides leadership by satisfactorily managing relationships with and among customers (patients/clients, medical staff, volunteers, vendors, colleagues)
10. Demonstrates a capacity for accountability.
11. Is able to render decisions fairly and equitably; in a timely manner.
12. Articulates the organization's vision in understandable terms and is able to model the organization's vision.
13. Supports all appropriate hospital programs, including mandatories.
14. Develops goals, and objective and establishes plan to accomplish responsibilities.
15. Determines sources of conflict and responds timely to achieving a resolution.
16. Embraces cultural competence and incorporates the same in the daily team activities.
17. Prioritizes activities, follows through, and meets deadlines.
18. Skillfully and even handedly administers the human resources process (hiring, training, evaluating, developing, coaching and discipline) as related to the agency's policies and procedures.
19. Provides educational opportunities for staff.
Minimum Qualifications
1. Licensed and currently registered to practice as a professional nurse in New York State, plus (2) or (3), below.
2. Masters Degree in Nursing Administration, Education, Clinical Specialty or equivalent field and five years of satisfactory nursing experience, of which three years shall have been in a supervisory or teaching capacity; or a Baccalaureate Degree in Nursing and six years of satisfactory nursing experience, four years of which shall have been in a supervisory or teaching capacity.
3. A satisfactory equivalent of education and experience. However, all candidates must be licensed and currently registered to practice as a Professional Nurse in New York State.
If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume to CommunityCareC[redacted] noting the above Job ID #.81493
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs