Sr. Process Analyst

Job Description
The senior Process Analyst handles documenting, detailing, and designing various operational processes for business, finance, and Information Technology groups. The process analyst is preferably certified in Six-Sigma or business process management.

This is a contract role for six to twelve months. The job involved Key Performance Measures of the organization to deliver their services. The process analyst will look at key performance data in order to find opportunities for improvement. Examples of the data or the metrics in question are volume of work, wait-time, response-time, hiring-time, and anything that impacts delivering the services.

The process analyst should also have experience with the implementation (the change management aspect) of the new findings. Ideally, the process analyst has experience implementing the process changes identified.

The Senior Process Analyst Responsibilities include:

Business Process Documentation

• Reviewing existing work processes and organizational structure
• Mapping existing processes and developing and mapping recommended new processes, changes
• Analyzing business functional requirements to identify information, procedures and decision flows
• Providing advice on key initiatives that enable the organization to deploy high-impact business processes that are focused, accountable and measurable
• Facilitate stakeholder meetings to understand current processes, pain points and Documenting workflow

Business Process Design/Engineering

• Analyzing existing business processes, identifying Opportunities for process improvements (experience with technology enable changed desired)
• Identifying candidate processes for re-design
• Analysis of data, identification of key performance Indicators to define adoption monitoring and/or benefits realization
• Prototyping potential solutions, scenarios, providing trade off information and suggesting a recommended course of action
• Providing advice in defining new requirements and opportunities for applying efficient and effective solutions
• Identifying and providing preliminary costs of potential options
• Providing advice in developing and integrating process and Information models between processes to eliminate information and process redundancies
• Analyzing and defining business processes related to both "As Is" and "To Be" status
• Identifying, recommending and planning new processes
• Providing advice on and/or assisting in implementing new processes
• Identifying the required modifications to the automated processes
• Using business, workflow and organizational tools
• Developing policies, procedures and guidelines
• Conducting reviews and developing implementation strategies

Change Integration

• Advising HR groups and Information Technology (IT) groups on discipline requirements
• Developing training and information sessions and mentoring on business processes
• Apply business insight to support training on new processes and implementations
• Monitor Change Adoption and mitigate issues
• Liaise with colleagues to troubleshoot and resolve questions

Requirements

• University degree in Business, Finance, Math, Science, Engineering, Computer Science, or similar quantitative discipline
• 4-6 years of experience working with clients or companies/firms in tax, assurance, audit, management consulting, financial services, IT or similar industry
• Completion of 3-6 projects involving process design, process mapping, business architecture, business or functional requirements
• Lean Six Sigma certification (White, Yellow, Green Belt)
• Business Process Management Certification
• Strong technical writing skills for processes, status updates, executive summaries, reports and/or presentations
• Proficient in various tools for data analysis (e.g. Excel, SQL, PowerBI), document management (SharePoint, Teams), documentations and presentations (PowerPoint), or similar tools
• Strong analytical skills including processing unstructured data, business intelligence tools and techniques, validating findings, and assessing recommendations
• Organized and committed
• Take-charge attitude, anticipating tasks, confirming with project lead, and take charge
• Understands how to work within a specified timeline in order to successfully maintain work-life balance